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Store N Go Sdn Bhd 

We offer various customise solutions from products handling, storage, packaging material, kitting service to distribution solutions. All with integrated 3rd-party logistics (3PL) services and convenient order fulfillment service, we are able to manage orders and inventory like never before. With us, you can focus on doing what you do best with reducing logistic cost-nurturing and growing your business (marketing).
We are an end-to-end fulfillment provider trusted by big brands in the market. We offer various customise solutions from products handling, storage, packaging material, e-store decoration, kitting service to distribution solutions.

WHO WE ARE
<ul>
<li>No 1. Of TikTok Shop MID YEAR SALE Top 5 TSPs</li>
<li>PREMIUM Shopee-Certified enablers () in Q4 of 2022</li>
<li>Selangor Information Technology &amp; Digital Economy Corporation (SIDEC) - Champion of Malaysia Top E-Commerce Merchant 2021</li>
<li>Positive, Fun &amp; Energetic Working Environment</li>
</ul>

All-in-one warehousing & fulfillment solution company in Malaysia

Positive, Fun & Energetic Working Environment

<ol>
<li>Primarily in handling inquiries pertaining to orders, payments, shipping, vouchers and etc from both sellers via live chat.</li>
<li>To provide first contact resolution according to standard operating procedures (SOP). In the event of non-First Call Resolution, you are expected to follow up and provide response back to the users.</li>
<li>Update case details accurately and appropriately.</li>
<li>To ensure you meet the pre-set KPI in terms of timeframe, first contact resolution rate email/chat response rate customer satisfaction score &amp; etc.</li>
<li>Communicate with stakeholders.</li>
<li>Maintain high accuracy in information when communicating with Shopee users.</li>
<li>Any task assigned by supervisor from time to time.</li>
</ol>

This job is a Customer Service Assistant at Shopee. You might like this job because you get to handle inquiries, provide resolutions, maintain high accuracy, and communicate with stakeholders while meeting performance goals.

Customer Service

Communication

Microsoft Office

Problem Solving




-Primarily in handling inquiries pertaining to orders, payments, shipping, vouchers and etc from both sellers via live chat.


-To provide first contact resolution according to standard operating procedures (SOP). In the event of non-First Call Resolution, you are expected to follow up and provide response back to the users.


-Update case details accurately and appropriately.


-To ensure you meet the pre-set KPI in terms of timeframe, first contact resolution rate email/chat resp...

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Store N Go Sdn Bhd