✔️Medical benefits ✔️EPF,SOCSO & EIS

Benefits

Food

Wear comfortable to work but not too comfy!

Comfortable Dressing

Performance Bonus you wouldn't want to miss!

Bonus

Having a manager who advocates for you and shields you

Respect!

Feeling safe to make mistakes and ask for help

Understanding

Strattonshire Ventures

Strattonshire Ventures is a digital marketing and software development agency dedicated to helping businesses grow. We offer tailored solutions, including SEO, social media marketing, and web &amp; mobile app development. Our goal is to drive results, boost online presence, and maximize ROI for our clients.

Information Technology

Culture
We foster a collaborative, creative, and inclusive environment where innovation thrives. Our team is driven by passion, curiosity, and a commitment to excellence, always pushing to deliver the best solutions.

Values
<ul>
<li>Quality and Excellence: We are committed to delivering exceptional results by maintaining the highest standards in our work.</li>
<li>Teamwork and Collaboration: We believe in the power of diverse perspectives and work together to achieve shared goals</li>
<li>Continuous Learning and Growth: We encourage curiosity, skill development, and knowledge sharing to foster professional and personal growth.</li>
<li>Empowerment and Respect: We value each team member’s contributions and provide an environment where everyone feels empowered and respected.</li>
</ul>

Company Culture and Values

A diversified company. Home to the world's most unique applications

As a Customer Support Specialist, you will play a crucial role in ensuring our customers receive the highest level of service.
What you will do:
<ul>
<li>Utilize Zendesk software to track, manage, and resolve customer issues.</li>
<li>Maintain a high level of customer satisfaction through effective communication and problem-solving skills.</li>
<li>Collaborate with internal teams to escalate and resolve complex issues.</li>
<li>Identify opportunities for improving customer experience and implement solutions.</li>
<li>Provide regular feedback to the team and contribute to process improvements.</li>
<li>Manage and resolve customer disputes, particularly charge disputes.</li>
<li>Maintain detailed records of customer interactions and transactions.</li>
</ul>

This job is a 6-month contract writing in Mandarin as a Customer Support Specialist, focusing on resolving customer issues and improving their experience. You might like this job because it offers a chance to interact with customers, problem-solve, and contribute to process improvements.

Customer Support

Zendesk

As a Customer Support Specialist, you will play a crucial role in ensuring our customers receive the highest level of service.
What you will do:



-Utilize Zendesk software to track, manage, and resolve customer issues.


-Maintain a high level of customer satisfaction through effective communication and problem-solving skills.


-Collaborate with internal teams to escalate and resolve complex issues.


-Identify opportunities for improving customer experience and implement solutions...

Customer Support Specialist (6-months Contract Mandarin Writer)

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Company Profile

Strattonshire Ventures