Earn up to 7000 MYR with performance-based incentives

Competitive Pay

Flexi benefit capped at 1500 MYR per annum

Medical Insurance

Our company is experiencing rapid growth, creating good opportunities for career advancement and clear trajectory for professional success

Company Hypergrowth Equals Personal Career Growth

We empower our team with the tools, mentorship, and opportunities needed to accelerate their career growth and achieve long-term success

Mentorship

Tarro

At Tarro, we empower small brick-and-mortar restaurants by relieving them of the operational burdens of running their business. Our multi-product ecosystem provides AI-powered order taking, delivery enablement, and marketing solutions, creating a seamless connection between restaurants and their customers. By combining cutting-edge technology with a dedicated team, we tackle the real-world challenges faced by small business owners. We are customer-obsessed, working backwards from their needs to ensure their success is our success.&nbsp;

&nbsp;The U.S. restaurant industry represents a $1 trillion total addressable market (TAM), yet small restaurants often lack access to affordable technology. While large chains benefit from expensive tech, we believe small restaurant owners deserve the same advantages at a fraction of the cost. With the trust of thousands of restaurants, we have supported nearly 20 million customers. We’re proud to have been named one of Built In’s top companies to work for in 2024.&nbsp;

About Us

Tarro empowers restaurants with human+AI solutions that automate voice ordering, delivery, and marketing.
As a captive tech company, we offer employees stability and growth of an in-house environment, where their contributions directly impact our core business success. Our captive tech model provides long-term career growth, job security, and deeper engagement with cutting-edge projects that shape our company's future.

How Are We Different?

About us: Here at Tarro we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our multi-product ecosystem offering AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software. At Tarro, we use a combination of bits (technology) and atoms (people) to solve real world problems facing small business owners.
We obsess over placing our customers first and working backwards from there. When our customers succeed, we succeed. The restaurant industry in the US is over a $1 trillion total addressable market (TAM), but remains relatively underserved by technology. Large chains are able to afford expensive tech that gives them a huge advantage; we believe that small restaurant owners deserve access to the same technologies at an affordable price.
Tarro has been profitable for nearly a decade and seen 5x revenue growth in the last three years. As of our last fundraising round in mid-2022, we were valued at $450M and have since seen substantial growth across customer acquisition, product development and company headcount. Thousands of loyal restaurants have entrusted Tarro with their success, and together we have supported nearly 20 million customers. We are proud to be named one of Built In’s top companies to work for in 2024.
To learn more about our culture, values and how you can be a part of helping mom &amp; pop restaurants thrive, please visit us here!
What We’re looking for:
As we enter our next phase of growth, Tarro is looking for a Client Success Manager to join the team! As a Client Success Manager (CSM), you will take on a strategist mindset to work with our restaurant clients to grow and optimize their businesses leveraging Tarro technology.&nbsp;
You are responsible for building and maintaining strong relationships with portfolio restaurant clients to ensure high levels of client satisfaction with retention and growth top of mind. You will work closely with our clients alongside Sales, Services, and Product Management teams to provide the most seamless post-sales experience and be an advocate internally for the clients.
What You’ll Accomplish: 
<ul>
<li>You will build and maintain strong relationships with assigned clients.</li>
<li>You will take a client-oriented relationship management approach to drive product adoption, client satisfaction, and overall client health.</li>
<li>You will take ownership of accounts - manage their onboarding and serve as the main point of contact between clients and the rest of the Tarro team.</li>
<li>You will strategize with clients to connect their business goals and challenges with Tarro’s products and services (for upsell and cross-sell).</li>
<li>You will stay in touch with clients to ensure that they're realizing the full potential of Tarro’s products and services.</li>
<li>You will ensure critical issues are well-documented and properly escalated in an expeditious manner for resolution.</li>
<li>You will serve as the voice of the client, evaluate and provide customer recommendations to internal teams for product/service improvements.</li>
<li>You will develop and share best practices with team members to enhance the quality, effectiveness, and efficiency of our overall client support.</li>
</ul>
If you do not meet all the requirements listed above which candidates rarely do, don't worry. We still encourage you to apply!
Tarro is committed to hiring the best team to empower small businesses to thrive. We believe that a diverse workforce is paramount to our success. We welcome talent from all backgrounds - including but not limited to - race, sexual orientation, gender identity, age, nationality, religion, veteran status, political affiliation, and disability.

This job is about being a Client Success Manager at Tarro, where you help small restaurants thrive using our tech. You might like this job because you’ll build strong relationships and make a real difference for local businesses!

Client Onboarding

Client Services

Sales Management

Business Development

About us:
Here at Tarro we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our multi-product ecosystem offering AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software. At Tarro, we use a combination of bits (technology) and atoms (people) to solve real world problems facin...

Client Success Manager

Tarro

Account Executive (Mandarin Speaking)

Wealth Mastery Academy (WMA)

Client Service Executive / Sales

Joey Yap Group

Business Development Executive

Wealth Mastery Academy (WMA)

Client Success Representative - Banking (Mandarin Speaker)

Agensi Pekerjaan Right Recruit

Key Account cum Business Development (Fresh Graduates Welcome!)

HEBE BEAUTY

Customer Success Officer

Aetherion Dataworks Sdn Bhd

Client Servicing Executive

BLWN

Client Project Management Executive

Intercosmetic Asia Pacific Sdn. Bhd.

Business Development Executive (Mandarin Speaking)

Lunix Group

Company Profile

Tarro