The Cigna Group offers a reasonable amount of paid time off and many other benefit programs that allow you to take time away.

Rewards & time away

We offer five core medical plan options that cover in-network preventive care, which includes well child visits, physicals, and more!

Medical benefit

We offer dental and vision plan options for employees to choose from. Both options cover preventive care at no cost.

Dental & vision

We have an Educational Development Program that supports employees in their professional development and growth.

Financial support

The Cigna Group

The Cigna Group℠ is a global health company committed to improving health and vitality. We relentlessly challenge ourselves to partner and innovate solutions for better health. Our global workforce of more than 70,000 colleagues work through Cigna Healthcare℠ and Evernorth Health Services® to fulfill our mission to improve the health and vitality of the more than 178 million customer relationships we serve in more than 30 countries and jurisdictions.
We are guided by our mission–to improve the health and vitality of those we serve. To deliver on this, we know we must continually strengthen and evolve our capabilities and it’s why we put innovation at the heart of everything we do at The Cigna Group. Across Evernorth Health Services and Cigna Healthcare, we are driving new solutions, improving patient outcomes, and delivering for those we serve.
Source: <a href="https://www.thecignagroup.com/about-us/" target="_self">thecignagroup.com</a>

Who We Are

Our values guide how we work together; serve our customers, patients, clients, and communities; and deliver on our mission.
<ul>
<li>We care deeply about our customers, patients, and coworkers.&nbsp;</li>
<li>We partner, collaborate, and keep our promises.</li>
<li>We create a better future together.</li>
<li>We act with speed and purpose.</li>
<li>We innovate and adapt.</li>
</ul>
Source: <a href="https://www.thecignagroup.com/about-us/" target="_self">thecignagroup.com</a>

Our Values

YOUR JOBAs a Supervisor you will support the Senior Supervisor in managing a team of Claims Analysts.&nbsp; Key to the role will be developing and coaching the team to deliver a high quality customer centric service offering.&nbsp; Your role includes:<ul><li>Accountable to review and assess inventory levels coordinating daily allocations and planning ahead to maximize staffing levels to maximize results.&nbsp;</li><li>Accountable to ensure that productivity, quality and customer satisfaction, are managed within own team and motivation of the individuals and team to achieve the operational KPI’s;&nbsp;Attend KPI calls can help you to achieve this.</li><li>Recommending and implementing innovative strategies to improve efficiency and provide excellent customer service</li><li>Being proactive in identifying improvement/enhancement opportunities and be active in seeking and sharing ideas for innovation in business processes.</li><li>Being responsible for follow-up of capacity planning and absences in close cooperation with HR</li><li>Ensure strong employee engagement within the team, including day to day oversight, motivation, conflict management, training, well being and performance by providing coaching and skill development in collaboration with the Claims Management Team.</li><li>Ensure appropriate performance management actions are taken</li><li>Having quarterly check-in conversations with all team members</li><li>Promote a culture of continuous improvement and be fully responsible for the implementation of new ways of working and the measurement of the results in alignment with the broader Claims Strategy and in coordination with the Management Team</li><li>Taking ownership of any escalated claims and provide updates to the Senior Supervisor on any issues</li><li>Proactively address and/or escalate any operational risks</li><li>Developing/maintaining proactive/effective business relationships, both internally and externally to ensure a seamless delivery of service.&nbsp; Actively encourage all team members to do likewise (e.g. Cigna links).</li><li>Handle financial verification as per agreed process</li></ul>YOUR PROFILE<ul><li>Strong performance track record</li><li>International mind-set, with holistic and able to work remotely with peers across locations</li><li>1 years of Cigna experience, or relevant leadership experience in other functions/companies</li><li>EGS and/or APAC Claims experience is a plus</li><li>Experience in and passion for coaching, managing, developing and motivating individuals and the team.</li><li>Experience in complaint management - with a proven track record in improving customer service standards</li><li>Strong presentation skills, and knowledge of Window Office tools like Word, Outlook, Excel, Powerpoint...</li><li>A growth mindset with a positive attitude towards change and the ability to play an active role in implementing change initiatives.</li><li>Excellent interpersonal skills: strong empathy and listening skills, strong articulation and communications skills</li><li>Striving for excellent service to our members, clients and providers is part of your DNA.</li><li>Competency to build a team and create an atmosphere of positive collaboration, innovation and creative solution's among the team members</li><li>Action-orientated problem-solving attitude</li><li>Excellent organization, planning and prioritization skills</li><li>Able to seek out best practice in order to effectively deal with diverse, complex and highly sensitive issues</li><li>Results orientated – ability to cascade and explain goals, establish plans and manage work to achieve desired outcomes. Create meaningful business related metrics and track progress/results</li><li>Accountability – assume ownership for achieving personal results and collective team goals</li></ul>About The Cigna Group Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

This job is a PSO Claims Supervisor role at Cigna. You&#x27;ll manage a team, develop innovative strategies, and ensure excellent customer service. You might like this job because it offers opportunities for remote work and continuous improvement.

YOUR JOBAs a Supervisor you will support the Senior Supervisor in managing a team of Claims Analysts.  Key to the role will be developing and coaching the team to deliver a high quality customer centric service offering.  Your role includes:

-Accountable to review and assess inventory levels coordinating daily allocations and planning ahead to maximize staffing levels to maximize results. 

-Accountable to ensure that productivity, quality and customer satisfaction, are managed within ow...

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