Dental/Optical Benefit

Performance Bonus

Travel token to use for our platform's products

Travel Subsidy

Unlimited GP Visit Coverage
Specialist Care
Hospitalization Insurance
Personal Accident Insurance

Life and Medical Insurance

Trip.com Malaysia

<div>As one of the leading online travel agencies in the world, Trip.com Group is committed to building a bridge for global travel product suppliers and tourists, leveraging its world-leading capabilities for technological innovation, and its unique one-stop platform. At Trip.com Group, our employees embody this global vision and aim to make every trip a perfect trip. and aim for making every trip a perfect trip in all ways.</div>

World's leading OTA  

<div>We believe that traveling is the best way to connect people around the world and foster cultural exchange. Trip.com Group is dedicated to providing the services of high quality, enabling our global customers to enjoy every trip they take in terms of service, price, quality, and information.&nbsp;</div>

Passionate, Simple, Rigorous, Focus

Welcome to Trip.com!

<h3><strong>About Us</strong></h3>
<p>Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.</p>
<p>Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.</p>
<p>We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.</p>
<p>We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.</p>
<p><strong>In this role, you'll get to</strong></p>
<ul>
<li>Refer to company procedures, use the right tools to assist the local business team, and provide front-line business support to global partners.</li>
<li>Adapt to corporate strategy adjustment and keep business knowledge updated.</li>
<li>Help to solve the partner's demand in the daily operation of Trip system by telephone, email, or online chat (contact customer directly if necessary）.</li>
<li>Promote Trip’s hotel management system to our cooperative hotels.</li>
<li>Coordinate with other departments to improve the overall satisfaction of the merchant (hotel).</li>
<li>Complete temporary tasks assigned by superiors.</li>
</ul>


Customer Service Specialist are welcome to join us! Come experience a good journey with dynamic team, attractive benefits and learning opportunities.

Customer Service

Hotel Reservation Systems

Online Hotel Reservations

About Us
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.
Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.
We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
In this role, you'll get to

 -Refer to company procedures, use the right tools to assist the local business team, and provide front-line business support to global partners.
 -Adapt to corporate strategy adjustment and keep business knowledge updated.
 -Help to solve the partner's demand in the daily operation of Trip system by telephone, email, or online chat (contact customer directly if necessary）.
 -Promote Trip’s hotel management system to our cooperative hotels.
 -Coordinate with other departments to improve the overall satisfaction of the merchant (hotel).
 -Complete temporary tasks assigned by superiors.


 [Apply now at https://my.hiredly.com/jobs/jobs-malaysia-trip-com-malaysia-job-english-customer-service-hotel-support-specialist-0] 
