Turn Cloud Technology Service (M) Sdn Bhd

<ol>
<li>To receive call through phone call or any communication method to troubleshooting customer issue and resolve through online</li>
<li>Participate in on-call rotation for after-hours support</li>
<li>Resolve client’s technical issues in a timely and professional manner</li>
<li>To provide simple user training and on-going user support</li>
<li>To support as helpdesk or call center first liner for resolution or technical support</li>
<li>Answer for enquiries on relevance to company products</li>
<li>To create ticket for the support, continue with assignment/ follow up/ analysis for subsequent activities until close case</li>
<li>To generate helpdesk report for daily/ monthly reporting purpose</li>
<li>To communicate with other department/ team in order to follow up on incident</li>
<li>Other ad-hoc task given by supervisor</li>
</ol>

This job is on a Support Team. You&#x27;ll troubleshoot customer issues via phone, provide online resolution, participate in on-call rotation, and generate support reports. You might like this job because it offers a variety of tasks in a fast-paced environment.

Reliability

Communication

Open Mindset

Troubleshooting (Problem Solving)

Customer Service

Mandarin Chinese




-To receive call through phone call or any communication method to troubleshooting customer issue and resolve through online


-Participate in on-call rotation for after-hours support


-Resolve client’s technical issues in a timely and professional manner


-To provide simple user training and on-going user support


-To support as helpdesk or call center first liner for resolution or technical support


-Answer for enquiries on relevance to company products


-To create tic...

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Turn Cloud Technology Service (M) Sdn Bhd

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Company Profile

Turn Cloud Technology Service (M) Sdn Bhd