Job Description

Key Responsibilities

• Provide real-time support via live chat for payment, deposit, and top-up inquiries.
• Provide professional product information and after-sales support.
• Record and follow up on customer feedback or complaints promptly.
• Coordinate with internal departments (Sales, Technical, Finance) to resolve customer issues.
• Maintain accurate customer information and communication records.
• Support the supervisor with other customer service-related duties as assigned.
• Suggest improvements to streamline processes and enhance customer satisfaction.
  
  
  

Job Requirements

 Requirements

• SPM or above qualification, or at least 1 year of related working experience.
• Good communication skills in English and Mandarin.
• Friendly, patient, and customer-oriented personality.
• Able to multitask and work in a fast-paced environment.
• Proficient in Microsoft Excel — knowledge of VLOOKUP, Pivot Table, and Excel certification will be an added advantage.
• Experience in cloud customer service, front desk, or administrative roles will be an added advantage.
  

Salary & Work Arrangement

Working Hours: Rotational shifts weekly

• Morning Shift: 9 AM – 6 PM
• Evening Shift: 5 PM – 12 AM (Work from home)

Salary: RM 3,500 – RM 5,000
Work Location: Maluri, KL (Near MRT KAJANG LINE, 5minutes walk)

Want to join us? This isn’t just another customer service role—it’s a great entry point into the tech cloud industry.

Skills