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Internship Card Center Officer (Immediate intake Feb/Mar)

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This job is an Internship Card Center Officer where you'll help customers with their questions via calls and emails. You might like this job because it offers hands-on experience in problem-solving and communication while working in a supportive team environment.

Undisclosed

Mid Valley , Kuala Lumpur

Job Description

  • Handle customer enquiries completely and accurately
  • Respond to customers’ voice mail, Email messages or correspondences
  • Follow procedures to ensure all calls are identified as ‘in’ or ‘out’ of contracted scope
  • Provide ‘first call resolution’, wherever possible
  • Apply known solutions, advice and guidance to customers
  • Take written change requests from customers and ensure these are accurately logged and referred to the appropriate support teams
  • Log all calls, using the designated call handling system and entering detailed and accurate information
  • Assign any issues which cannot be resolved during the call to the appropriate support group
  • Keep the customer fully informed about the progress of any issues which have been assigned to a support group
  • Ensure effective escalation and hand-over of customer enquiries/issues to the Team Leader, ensuring accurate information is provided and the process is carried out in a timely manner

Job Requirements

  • Degree holder, fresh Graduates are encouraged to apply
  • Good communication skills in English and other foreign languages is a plus
  • Able to converse in Mandarin is an added advantage.
  • Experience in a customer service industry/call center customer handling is an advantage
  • Good interpersonal skills and customer interface skills – both on the phone and in person with customers and colleagues
  • Ability to give specific and clear instructions and problem-solving advice
  • Good personal time management and task organization
  • Ability to work well in a team and in a target oriented environment

Skills

Customer Service
Microsoft Excel
Client Services

Additional Info

Company Activity

Last active - few minutes ago

Experience Level

#NoExperienceNeeded

Career Level

Internship

Job Specialisation


Company Profile

Worldline International -logo-image

Worldline International