Job Description

Key Responsibilities

HR Strategy

• Implement, and update HR policies, SOPs, and employee handbooks.
• Ensure HR practices/changes are compliant with Malaysian labor law (EA 1955, EPF, SOCSO, EIS, HRDC, etc.).
• Reports to GM and Owner to develop more efficient HR processes that actually benefit the teams.

Recruitment & Onboarding

• Manage end-to-end recruitment across all outlets (Front office, Housekeeping, F&B, HQ etc).
• Develop/update job descriptions, conduct interviews, and coordinate onboarding and orientation programs.
• Build talent pipelines for operational and management roles.

Performance Development

• Lead the annual appraisal process based on CapsuleTransit’s values and competency framework.
• Identify training needs and manage HRDC claimable training programs.
• Support managers in setting clear KPIs and coaching for team members.

Payroll & Benefits

• Process monthly payroll, leave management, and claims via BrioHR HRMS.
• Ensure accuracy of statutory contributions (EPF, SOCSO, EIS, PCB).
• Recommend pay adjustments and incentive programs based on performance and market benchmarks

IR

• Promote a positive workplace culture across all outlets.
• Handle disciplinary issues, grievances, and counseling with fairness and empathy.
• Plan and execute employee engagement programs, team-building, and recognition initiatives.

Compliance, Reporting and Admin

• Ensure HR documentation and procedures meet audit requirements.
• Support labor inspections and resolve compliance issues proactively.
• Manage insurance, HRDC levy utilization, and vendor contracts related to HR.
• Maintain accurate and updated employee records in HRIS.
• Prepare HR reports on headcount, turnover, leave trends, and other key metrics.

Job Requirements

To Qualify

• Degree is HR Management or Business Admin.
• Minimum 3 years experience at a HR Executive or Junior Managerial level.
• Extremely organized and meticulous.
• Strong emotional capacity for handling conflicts and feedback.

Skills