Employees have access to claim for prescription glasses and contact lenses.

Optical coverage

Employees have access to employee assistance on challenges related to work, family, relationships and finances.

Employee assistance program

Employees can enjoy the benefits of comprehensive health screening at any clinic of their choice.

Health screening program

Our bonus programs reward our people for their achievements and their contributions to our business.

Bonuses

Our recognition program involves both monetary and non-monetary awards which can be endorsed by fellow colleagues.

Recognition awards

Our leadership equity grants are awarded to recognize exceptional performance or a significant career milestone.

Performance equity

Accenture Malaysia

Reinvent what your business could be
Our wide range of capabilities, ecosystem partnerships and unmatched industry expertise can help your business become the next best version of itself.
Accenture can drive a "One Ecosystem" approach via collaboration across multiple organizations with common objectives and driving completely new sources of value.
We help our clients advance their environmental, social and governance goals by connecting sustainability to their transformations; operate our business with a strong commitment to the environment, ethics and human rights; and work to create value in communities around the world.
Source: <a href="https://www.accenture.com/my-en/about/company-index" target="_self">accenture.com</a>

Who We Are

360° value is at the heart of our business.&nbsp;
Financial
Meeting financial expectations and outcomes for resilience and growth.
Experience
Creating better experiences for people using technology, data, creativity and innovation.&nbsp;
Sustainability
Embedding environmental and social responsibility from the beginning.
Talent
Attracting talent, upskilling people and unlocking potential for a resilient workforce.
Inclusion &amp; Diversity
Accelerating equality to unleash innovation and drive business results.&nbsp;
Custom
Personalizing value with a custom dimension to measure client-specific priorities. We use these same six dimensions to measure ourselves, and Accenture's Custom dimension is always Client.
Source: <a href="https://www.accenture.com/my-en/about/company-index" target="_self">accenture.com</a>

Our Values

Role Purpose In this role, you will be the first point of contact for customers reporting network and connectivity issues across a range of products and services. The role focuses on resolving customer-reported faults, ensuring SLA adherence, and improving overall customer service experience.Key Responsibilities<ul><li>Day to day handling of customer emails and phone calls for fault reporting and inquiries</li><li>Contribute to Key Performance Indicators in relation to performance of the networks, infrastructure, applications, products and services supplied.</li><li>Under the general guidance and direction of more senior technical staff, deliver technical support in relation to a range of complex products and services, network and infrastructure elements</li><li>Work within a defined set of relevant product/network procedures, standards and practices</li><li>Deliver outcomes by implementing a course of action identified from a general range of solutions</li><li>1st call Assist in providing technical support in the investigation and rectification of complex incidents</li><li>1st call Assist in basic troubleshooting on technologies such as ADSL, Ethernet, IPVPN, VoIP</li><li>Manage the in-coming calls and create SNI tickets within committed Response times and SLA.</li><li>Timely provide updates to customers on all RFO cases within the committed SLA, low priority case is not being escalated</li><li>Daily updates reasons for ageing tickets and difficulties handling complex tickets</li></ul>

This job is for a Network Operations Support Senior Analyst. You might like this job because you&#x27;ll be the go-to person for helping customers fix network issues, managing calls, and ensuring swift solutions. It&#x27;s a great mix of tech and customer service!

Kerja ini adalah bagi mereka yang ingin menyelesaikan masalah rangkaian dan menyokong pelanggan. Anda mungkin berminat dengan kerja ini kerana ia memberi peluang untuk membantu orang lain dan meningkatkan pengalaman pelanggan sambil bekerja dengan teknologi seperti ADSL dan VoIP.

Role Purpose
In this role, you will be the first point of contact for customers reporting network and connectivity issues across a range of products and services. The role focuses on resolving customer-reported faults, ensuring SLA adherence, and improving overall customer service experience.Key Responsibilities

-Day to day handling of customer emails and phone calls for fault reporting and inquiries

-Contribute to Key Performance Indicators in relation to performance of the networks, infra...

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