Comprehensive training and development programs.

Career Development and Growth:

Performance-based bonuses and incentives.
Health and medical insurance coverage for employees and their dependents.

Competitive Compensation and Benefits

Inclusive and Diverse Workplace

Alliance Bank Malaysia Berhad 

We believe that banking should be more than just a transactional experience. Beyond just a bank, we strive to be a true partner that supports our customers through every stage of their financial journey. We offer a wide range of solutions for any of life’s events, and aspire to be the bank for the entire lifetime of our customers.
<ul>
<li>We want our customers to recognise that we are committed to providing personalised, high-quality service that exceeds their expectations</li>
<li>We want people (customers and employees) to recognise that we will always put their interests first</li>
<li>We want our customers to see us as a trusted partner they can turn to in times of need</li>
<li>We want a bond that is not just transactional but emotional</li>
</ul>
Source: <a href="https://www.alliancebank.com.my/About-Us/Corporate-Profile/Overview-Corporate-Profile" target="_self">alliancebank.com.my</a>

Who We Are

Our Vision
The Preferred Banking Partner
We are a community-centric institution that strives to serve businesses and consumers every day in a positive and meaningful way.
We partner with our customers across all their banking needs and beyond to help them achieve their life aspirations.
We partner with our business associates to build innovative solutions with deep domain expertise for our customers.
We partner with our employees to create an engaged and inclusive workplace that fosters a strong sense of belonging.
We partner with our community to improve their well-being by promoting environmentally responsible actions, empowering financial aspirations and supporting entrepreneurship.

Our Mission
Building Alliances to Improve Lives
In line with the Bank’s strategy to build lifetime relationships with our local communities, we believe we play an important role in improving lives. Trust and community-centricity have always been the hallmark of our Bank and we strive to create meaningful engagements with our customers, shareholders, investors, employees and the community every day. We aim to do this by building alliances with partners who share our values, so that we can succeed together.

Source: <a href="https://www.alliancebank.com.my/About-Us/Corporate-Profile/Overview-Corporate-Profile" target="_self">alliancebank.com.my</a>

Our Values

Effectiveness To perform duties as below described: - &nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Default Bucket Collection Function <ol start="1" type="1"> <li>Ensure optimum coverage of accounts under portfolio assigned</li> <li>Correctly advise borrowers on amount to pay</li> <li>Correctly advise borrowers on the repercussions of defaulting</li> <li>Correctly advise borrowers on availability of options to pay such as below (not limited), where applicable:</li> </ol> <ul type="square"> <li>Payment Arrangement vide Postdated Cheques.</li> <li>Debt Rescheduling Program.</li> <li>Availability of AKPK.</li> <li>EPF Withdrawal.</li> <li>Disposal of Collateral Pledged.</li> </ul> <ol start="5" type="1"> <li>Adhere to the Bank’s Processes &amp; Practices in handling: -</li> </ol> <ul type="square"> <li>Customer’s request</li> <li>Customer’s complaint</li> <li>Bankrupt Account</li> <li>Deceased Account</li> <li>Customer’s Cheques (Clearance / Withholding)</li> </ul> <ol start="6" type="1"> <li>Ensure timely issuance of instruction to discontinue/ withholding legal action</li> <li>Ensure processes on Full &amp; Final Settlement are complied, where applicable</li> </ol> <ol start="8" type="1"> <li>Add point Categorize accounts to be sent for field visit , skip tracing i.e. un contactable, avoiding, runaway cases</li> <li>Early detection of potential risk accounts such as First Payment Default accounts, straight flow accounts (no payment for consistently 2 months upon loan disburse)</li> <li>Educate customer on their payment due date and consequences of late payments which leads to poor central bank credit bureau reporting</li> <li>Able to cross check on other facilities with the bank for additional info or contra payment where applicable</li> </ol> &nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Front End Collections Support &amp; Inbound Functions <ol start="1" type="1"> <li>Attend to all inbound calls vide Collections general line within promptly</li> <li>Updates all cheques received into DMS within the same day</li> <li>Updates all inward letters, faxes etc into DMS within the same day</li> <li>Perform signature(s)’ verification of all documents sent by borrowers</li> <li>Updates all inward letters, faxes etc into DMS within the same day</li> <li>Raise all maintenance requests for (post verifications) :-</li> </ol> <ul type="square"> <li>Change of contact info</li> <li>Appointment of 3rd&nbsp;party to make enquiry into account</li> <li>Deceased Status updating</li> <li>Bankrupt Status updating</li> </ul> &nbsp; &nbsp; &nbsp; &nbsp;7. Attend to all documentary requests for borrowers such as statement, duplicate security documents etc &nbsp; &nbsp; &nbsp; &nbsp;8. Ensure chargeable services are charged to borrower(s) account(s) &nbsp; &nbsp; &nbsp; &nbsp;9. Coordinate all employee engagement functions &nbsp; &nbsp; &nbsp;10. Attend the end to end process in relation to BAU loan repricing request &nbsp; &nbsp; &nbsp;11. Attend to all request for Credit File Extraction and ensure tracking as well as subsequent repatriation to warehouse &nbsp; &nbsp; &nbsp;12. Support all projects driven exercise in terms of issuance of letters, checking, verifying and basic customer service calls. &nbsp; Generic Functions <ol start="1" type="1"> <li>Ensure timely deliverable and follow through of actionable promised to borrowers</li> <li>Ensure operational “fallout” by staffs are counseled and escalated to HR, where established trigger has been breached</li> <li>Ensure borrowers’ complaints are placed on priority for closure</li> <li>Ensure system maintenance forms are correctly raised in respect to each situation attended</li> <li>Delivery of any assignment(s) assigned from time to time</li> </ol> &nbsp; Audit &amp; Compliance <ol start="1" type="1"> <li>Ensure speedy closure of audit actionable, within given deadline</li> <li>Ensure agreed corrective measures are acted on and followed thru&nbsp;</li> <li>Engage in Collections Process and Practice’ review by providing feedback and recommendation with the view to close operational gaps and minimize operational grey areas, if any</li> <li>Contribute to the Collections Manual, by actively participating in the updating of the same</li> </ol> &nbsp; OTHER DUTIES Ad hoc reporting and other duties assigned by the&nbsp;Management&nbsp;from time to time. &nbsp; EXPERIENCE/KNOWLEDGE REQUIRED Skills&nbsp;&nbsp; <ul type="disc"> <li>Good Negotiation Skill</li> <li>Product knowledge</li> <li>Good Computer knowledge</li> <li>People &amp; Conflict Management</li> </ul> Knowledge <ul type="disc"> <li>Malaysian Legal System in particular banking law &amp; litigation</li> <li>Risk &amp; Compliance</li> </ul> Experience <ul type="disc"> <li>Collections</li> <li>Legal</li> </ul>

This job is about leading consumer collections at a bank. You&#x27;d guide borrowers on payment options and handle customer inquiries. You might like this job because it involves problem-solving and helping people manage their finances effectively.

 Effectiveness To perform duties as below described: -         Default Bucket Collection Function  

-Ensure optimum coverage of accounts under portfolio assigned 

-Correctly advise borrowers on amount to pay 

-Correctly advise borrowers on the repercussions of defaulting 

-Correctly advise borrowers on availability of options to pay such as below (not limited), where applicable:   

-Payment Arrangement vide Postdated Cheques. 

-Debt Rescheduling Program. 

-Availability of...

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Company Profile

Alliance Bank Malaysia Berhad