Process Excellence Specialist (HR)
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This job is for a Process Excellence Specialist in HR, based in Kuala Lumpur. You might like this job because you'll enhance HR processes across APAC, improve efficiency, and enjoy the challenge of managing multiple projects.
Undisclosed
Kuala Lumpur - Wilayah Persekutuan Kuala Lumpur - Malaysia, Kuala Lumpur
Job Description
Job ID
224817
Posted
26-Jun-2025
Service line
Corporate Segment
Role type
Full-time
Areas of Interest
People/Human Resources
Location(s)
Kuala Lumpur - Wilayah Persekutuan Kuala Lumpur - Malaysia
Location:
- CBRE KL BSO, Bangsar South
About the role
In this role you will be responsible to review and standardize people processes and documentation across APAC countries/cross functional teams & identify the fit-gap, make recommendations for closing the gap and areas of improvement. You will be accountable for the Project work plans, ensuring all tasks are delivered in a timely/cost effective manner, anticipating scope issues and obtaining agreement on changes to work plan.
Responsibilities
- Documents policies, processes and procedures of the various HR Services
- Ensure process maps remain relevant and current by regularly conducting audits against the documented process maps.
- Maintain the People services (catalog) and process architecture to remain valid and current
- Conduct process mapping workshops with the objective of standardizing and streamlining employee life cycle process across all countries
- Supports service transition changes, issues, risks and deviations including tracking progress on actions and mitigation of risks
- Performs testing requirements to validate services have been built against design specification and meets the test success criteria
- Conducts post-implementation review and facilitate to close deployments
- Prepares and execute communication action plans aligned to change management strategy
- Identifies and implements process improvement projects
- May support recurrent training on modified and updated HR Services
Experience and Requirement
- Graduate in business / commerce or relevant field
- Certification in Project Management (PMP, Prince 2, Scrum) will be advantageous.
- Knowledge on six sigma (certification is a plus)
- 3-5 years of working experience preferably with 2 years of experience in Transition/transformation
- Familiarity with ERP tools (Peoplesoft etc.), Ticketing (Service Now) and Knowledge Management systems, Process mapping tools (Visio)
- Strong experience in process excellence and lead in several significant transformation projects (preferably aligned with HR)
- Understanding of HR processes, including recruiting, onboarding, mid-lifecycle, benefits administration, payroll, offboarding and performance management.
- Proven experience in implementing and managing HR technology solutions.
- Project management skills and ability to lead and manage multiple projects simultaneously.
- Strong attention to detail, with the ability to make connection of several seemingly unrelated variables.
- Understanding of employment laws, regulations and compliance is a plus; experienced in an audit environment.
- Strong ability to work with cross-functional teams and ability to navigate a complex organizational structure.
Job Requirements
Company Benefits
Medical
Medical, Prescription, Dental and Vision coverage through national carriers.
Voluntary
Includes Accidental Injury, Critical Illness, Hospital Indemnity, Basic Legal and Identity Theft Protection
Paid Leave
Paid Time Off accrues for 15 to 30 days each year for sick, vacation and personal time off, with rollover, based on years of service.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 10 Years of Experience