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This job is all about being the go-to person for helping customers and keeping everything organized at CocoFans. You might like this job because you love solving problems and making people happy while coordinating orders and communication!
Job Description
🌴 CocoFans is Hiring an Admin & Customer Service Executive
Are you the person everyone turns to when they need clear answers and seamless organisation? Do you thrive on solving problems, supporting teams, and delighting customers? Join CocoFans and keep our engine—and our customers—running smoothly every day.
About the Role
- Customer Service Frontline – Reply to WhatsApp, phone, email, and social-media enquiries; resolve issues, track feedback, and turn unhappy customers into loyal fans.
 - Order & Delivery Admin – Prepare invoices and delivery orders, update order trackers, and coordinate with logistics to ensure on-time delivery.
 - After-Sales Support – Follow up on deliveries, handle product or delivery issues, and record resolutions for future reference.
 - Documentation & Filing – Maintain organised digital and physical records (orders, invoices, HR forms, purchase docs, etc.).
 - Cross-Team Coordinator – Relay customer insights to BD, Ops, and Marketing so we can keep improving our products and service.
 - General Office Admin – Handle petty cash claims, stationery and supplies, meeting schedules, and ad-hoc tasks that keep the office humming.
Job Requirements
About You
- 1–3 years’ experience in admin, customer service, or executive-assistant roles.
 - Friendly, patient communicator who loves helping people and fixing problems fast.
 - Detail-oriented organiser who keeps spotless records and meets every deadline.
 - Tech-savvy with Google Workspace / MS Office; bonus if you know basic bookkeeping or CRM tools.
 - Fluent in English & Bahasa Melayu (Chinese a plus).
 - Proactive self-starter—you see issues, solve them, and improve the process for next time.
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At CocoFans, we value efficiency, collaboration, and positive vibes. If you’re ready to combine admin precision and customer-care passion, we want you on our journey.
Skills
Company Benefits
Well Being
Feeling under the weather? We provide Annual Leave, Medical Leave for your well-being.
CocoFans Performance Rewards & Profit Splitting
In CocoFans, we believe in rewarding those who perform. Every one in the team has the opportunity to be rewarded if they perform and attain results.
Talent to CEO Program
In our fast pace working environment, we acknowledge your hard work and support by providing career path for your future.
CoCoFans Team Spirit Culture.
Success comes when we collaborate, support one another, and work together to achieve common goals. We win as a team. No Drama!
INTEGRITY
We operate with transparency and honesty. Trust is built on integrity, and we are committed to doing the right thing, even when no one is watching.
Community Engagement
YOU are an integral part of our success! The impact you make goes beyond just the business but to the communities we reach out to everyday.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
1 - 3 Years of Experience
Career Level
Junior Executive
Job Specialisation
Clerical, Administrative & Secretarial, Customer Service
Company Profile
