Job Description

Title: Claims ExcellentLocation: Kuala Lumpur, MalaysiaExperience: 7-12 YearsSummary of the Role:To develop, plan and administer a wide range of training programs (including technical, soft skills and induction) to Claims Team or where training is required to support claims processing services.To conduct monthly Quality Assurance checking to measure the effectiveness of the training provided; to identify gaps in processes and claim practices; role of the ambassador to drive the team to develop skills and knowledge to ensure a sustainable and robust team. To design new training materials for new programmes and products to support business growth.List of Duties:Manage the offshore team to ensure operational efficiencies and effectivenessProvide ongoing training to Offshore Claims Team and ensure that claim guidelines (as set by client) are followed and executed efficientlyConduct ongoing review of offshore team's quality assurance checking to ensure that claim guidelines and practices provide by client are delivered effectively and upgrading the service quality of the offshore Claims Team (including technical knowledge and servicing skills)Working collaboratively with Claims Excellence team to ensure that KPI on TAT and error rates are within the benchmark as set by client and report any breaches immediately to Claim Excellence team for handlingOrganizing various kinds of core training events and team / culture building activitiesDesired Professional Experience:With 7 years of experience in medical claims processing (Both inpatient and outpatient) with 3 years supervisory experienceExperience in Claims Quality Assurance is preferredCustomer-oriented with excellent communication and interpersonal skillsStrong team player, willing to learn, able to work independently and under pressureSelf-motivated, analytical and detailed minded in problem solvingStrong sense of responsibility with high level of integrity and trustAbout Cognizant:Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.#LI-CTSAPAC The Cognizant community: We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive. Cognizant is a global community with more than 300,000 associates around the world. We don’t just dream of a better way – we make it happen. We take care of our people, clients, company, communities and climate by doing what’s right. We foster an innovative environment where you can build the career path that’s right for you. About us: Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws. Disclaimer: Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

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