The Assistant Manager – Learning Technology Unit is responsible for managing and overseeing the Learning Management System (LMS) to support online and distance learning initiatives. This role ensures seamless system operations, provides user support, develops course content, and collaborates with faculty and technical teams to enhance the learning experience.

1. LMS Administration & Operations

• Oversee the day-to-day operations of the Learning Management System (LMS).
• Monitor system performance, troubleshoot technical issues, and ensure uninterrupted access for end users.
• Provide ongoing support for faculty, students, and administrative staff on LMS-related issues.
• Manage user accounts, roles, and access permissions.

2. Course Management & Content Development

• Develop, manage, and update course pages and content in the LMS.
• Assist in designing course layouts and instructional materials to optimize user engagement.
• Support the development of Self-Instructional Materials (SIMs) for the Open and Distance Learning (ODL) programme.
• Enhance SIMs using appropriate multimedia and digital tools, ensuring smooth integration into the LMS.

3. System Enhancement & Collaboration

• Work closely with faculty and instructional designers to enhance the learning experience for students.
• Collaborate with software vendors and IT teams to plan, test, implement, and support system enhancements or upgrades.
• Conduct User Acceptance Testing (UAT) and prepare documentation before launching new courses.

4. Training & User Support

• Develop and update user manuals, training guides, and SOPs related to the LMS.
• Conduct hands-on training, webinars, and briefings for students, faculty, and academic staff.
• Provide technical support and troubleshooting assistance for LMS users.

5. Microcredential Programme Coordination

• Assist in the preparation of Microcredential documentation and liaise with the Malaysian Qualifications Agency (MQA).
• Establish and manage the Microcredential payment gateway in collaboration with the Group Corporate & Marketing Communications (GCMC) and Finance departments.
• Oversee the creation of a well-structured design and infrastructure for Microcredential courses.

6. Quality Assurance & Compliance

• Ensure that all LMS functionalities align with institutional policies and regulatory requirements.
• Maintain compliance with industry best practices in digital learning and learning technologies.
• Ensure data security and privacy measures are implemented in LMS operations.

7. Reporting & Continuous Improvement

• Generate reports on LMS usage, performance, and user engagement.
• Analyse trends and provide insights to improve system usability and course effectiveness.
• Stay updated with emerging technologies and best practices in LMS administration and online learning.

• Bachelor’s Degree in Educational Technology, Instructional Design, IT, or a related field.
• Minimum of 3-5 years of experience in LMS administration, e-learning, or a related area.
• Strong knowledge of LMS platforms (Moodle, Blackboard, Canvas, etc.).
• Proficiency in instructional design principles, multimedia tools, and e-learning development software.
• Familiarity with Microcredential programmes, online course structures, and accreditation requirements.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills to work effectively with faculty, students, and IT teams.
• Ability to conduct training and provide technical support to non-technical users.