Job Description

We are looking for a Mandarin-speaking Customer Service Executive to provide professional customer support and ensure a positive customer experience.

Key responsibilities include:
• Handle customer inquiries via live chat and email
• Resolve customer issues efficiently and professionally
• Handle escalation cases through the internal system
• Make 10–15 outbound calls per week when required
• Maintain service quality standards and response efficiency
• Work closely with internal teams to resolve customer concerns

Job Requirements

 • Minimum SPM or equivalent qualification
• Able to speak, read, and write Mandarin and English fluently
• Fresh graduates are encouraged to apply
• No prior experience required (training provided)
• Willing to work rotational shifts
• Strong sense of responsibility and professionalism 

Skills