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This job is an Internship as a Business Operations Intern at FutureLab, where you support mentoring programs for youth. You might like this job because you’ll engage with mentors and mentees, help improve processes, and gain valuable operational experience!
RM 500 - RM 800
Oval Towers TTDI, Kuala Lumpur
Job Description
FutureLab is a social enterprise and mentoring platform that connects youth and professionals with experienced mentors across Southeast Asia. We work with government bodies, corporations, and universities to run structured mentoring programs that support workforce readiness, leadership development, and entrepreneurship.
As a Business Operations Intern, you’ll play a key role in supporting the day-to-day activities of our mentoring programs and platform. You’ll help ensure smooth user experiences, provide first-line customer support, and assist with tracking, reporting, and operational tasks across multiple departments.
Key Responsibilities
🛠 Operations & Admin Support
- Assist in the coordination and execution of mentoring programs, events, and internal processes
- Help manage logistical arrangements, including mentor sessions, learning events, and digital workshops
💬 Customer Servicing & Community Engagement
- Provide first-line support to mentors and mentees on the platform (e.g. onboarding, troubleshooting, responding to inquiries)
- Monitor and track 1-on-1 mentoring sessions and ensure fulfilment
- Collect feedback and testimonials from users
📊 Reporting & Impact Tracking
- Track weekly key metrics: mentor/mentee sign-ups, session fulfilment, and user engagement
- Prepare basic reports and summaries for internal teams and clients
- Help update internal dashboards and program trackers
💡 Process Improvement
- Identify repetitive tasks that can be automated or improved
- Suggest better ways to serve users and run mentoring programs more efficiently
Job Requirements
What We’re Looking For
- Strong communication skills in English (both written and spoken)
- Proactive and organized with great attention to detail
- Comfortable handling repetitive tasks and following through
- Good interpersonal skills – you enjoy helping people
- Familiarity with Google Workspace or Microsoft Excel & PowerPoint
- Has a growth mindset and is eager to learn
- Owns a laptop and has stable internet access
Right to Work Requirements
- Candidates with an existing right to work in the country are preferred
- Local citizens of this country
- Permanent residents (PR) of this country
- Candidates who already have a work permit for this country
Working Arrangement
- On Site
Skills
Company Benefits
EPF & Socso
We provide EPF & Socso to all full time team members.
Casual Dress Code
Dress comfortably, besides, we focus more on your performance than your dressing.
Access to FutureLab Mentors
Learn and network with our community.
FutureLab Playlist
Add your favorite songs to the office playlist to work/dance/sing to
Additional Info
Company Activity
Last active - few days ago
Experience Level
#NoExperienceNeeded
Career Level
Internship
Job Specialisation
Customer Service, Education & Teaching, General Project Management
Company Profile
