Job Description

1. Customer Experience Excellence:

• Develop and implement systems that enhance customer satisfaction in all outlets.
• Oversee food preparation, ensuring adherence to SOPs for quality and consistency.
• Maintain high standards of cleanliness, meal availability, and scheduling.
• Ensure swift, friendly, and hygienic service.
• Address and minimize issues such as order mix-ups, cancellations, foreign objects, and meal unavailability.

2. Building a High-Performing Team:

• Recruit, train, and develop managers, area managers, and outlet crew to create a cohesive and efficient workforce.
• Establish a training academy and implement ongoing training initiatives.
• Set up incentive structures, reporting lines, and processes to reward performance.
• Address underperformance promptly to maintain a high standard of operations.

3. Profitability & Financial Management:

• Manage the P&L of outlets.
• Drive revenue through excellent service and local store marketing.
• Optimize labor costs and reduce overhead expenses in logistics, management, and waste.

4. Expansion & Growth:

• Lead the rollout and operational launch of new outlets and Joint Ventures (e.g., Drive-Through, Container Outlet).

Job Requirements

• Operational Expertise: Highly organized, structured, and attentive to detail, with a hands-on approach to managing operations.
• Leadership & Team Building: Infectious enthusiasm with a strong ability to motivate, train, and set high standards for the team.
• Adaptability: Calm under pressure, open to change, and quick to execute improvements based on feedback.
• Results-Driven: Aggressive in pursuing goals, focused on execution, and proactive in solving problems to meet and exceed targets.
• Customer-Centric Mindset: Committed to enhancing the customer experience through innovative solutions and efficient service.

Skills