Job Description

Responsibilities:

• Manage, guide, and monitor the team in job declarations to ensure accuracy and timely completion.
• Oversee and follow up on job declarations, keeping internal team members and stakeholders updated on the status of all awarded jobs accordingly.
• Ensure all job details and information are accurately updated into the Company’s system/platform.
• Handle customer complaints promptly and effectively, ensuring customer satisfaction.
• Manage all payment and invoicing processes related to disbursement arrangements.
• Ensure strict compliance with the Company’s Quality Management System and standard operating procedures.
• Provide leadership, support, and coaching to the team to achieve departmental and company goals.
• Perform any other duties as assigned by superior or management from time to time.

Job Requirements

Requirements:

• Must possess at least SPM or above.
• At least 5 years of experience in logistics, freight forwarding, customs clearance, or import/export operations.
• Experience in handling import/export documentation such as K1, K2, K3, K8, ZB1, ZB2, and permit applications.
• Proficient in logistics management systems.
• Excellent communication skills to liaise with customers, shipping lines, and government agencies.
• Strong problem-solving skills to handle shipment issues and customs clearance challenges.
• Ability to work under tight deadlines and manage multiple tasks efficiently.
• Attention to detail to ensure accuracy in declarations and compliance with regulations.
• Proficiency in Microsoft Office (Excel, Word, Outlook) and ability to generate reports.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong understanding of customs clearance processes, HS codes, and regulatory permits.
• Ability to analyze and verify shipping documents, invoices, and customs declarations.

Skills