Job Description

The successful candidate will be part of the People Data, Pay & Benefits function responsible for ensuring workforce data integrity, accurate and timely pay outcomes, and effective time management across people operations services. This role manages complex and exception-based cases, supports payroll and compensation cycles, and provides subject-matter guidance to strengthen operational quality, controls, and service continuity. 

Key responsibilities 

• Govern workforce data integrity and employee records by implementing and maintaining quality controls across people operations processes. 
• Review, resolve, and remediate complex data discrepancies and high-risk corrections; support audits, data governance, and compliance requirements. 
• Manage pay and time management cycles (Singapore & Malaysia) by validating payroll inputs, compensation cycle data, and time or shift updates. 
• Facilitate accurate and timely payments and deductions, including bonuses, annual increments, annual wage supplements, and other statutory pay components. 
• Liaise with payroll vendors on data issues, payroll reconciliation, corrections, and audit readiness. 
• Provide subject-matter guidance to internal stakeholders on complex case resolution, correct processing, and data setup. 
• Drive process improvement initiatives, system enhancements, and operational efficiencies to ensure timely processing and effective management of workforce data and records. 

Job Requirements

• Possess a University Bachelor’s Degree, with 5–8 years of experience in HR operations, shared services, payroll support, or people data administration within a centralised or shared services environment, supporting both high-volume frontline and professional roles.   
• Proven experience managing complex data, payroll (Singapore & Malaysia), or time management cases. 
• Strong ability to manage high-volume transactions while ensuring data accuracy, compliance, and adherence to service level agreements (SLAs). 
• Excellent planning and prioritisation skills to manage competing deadlines across payroll runs, compensation cycles, and data updates. 
• Demonstrated experience in process improvement, automation, and digital enablement, including HRIS or payroll platforms (e.g. SAP SuccessFactors, Workday), with active adoption of Generative AI (GenAI) tools. 
• Strong stakeholder management skills with effective interpersonal and communication abilities. 
• Good analytical and problem-solving skills, with a solid understanding of how workforce data and pay inputs impact payroll accuracy, statutory compliance, tax obligations, and financial reporting.

Skills