Enjoy flexible work models, paid time off, and paid parental and family leave to support your work-life balance and personal needs.

Take time for yourself and your family

Enhance your career with rotation programs, mentor relationships, and learning and development opportunities to grow professionally and personally.

Expand your opportunities and potential

Health care benefits, global wellness resources, and employee assistance programs to prioritize your well-being and support your overall health.

Prioritize your health and wellness

Enjoy retirement benefits, employee bonuses, stock grants, and an employee stock purchase plan to secure your future and build financial stability.

Enjoy rewards for excellent performance

Motorola Solutions Malaysia

At Motorola Solutions, we build and connect safety and security technologies in our never-ending pursuit to help keep people safer everywhere because we’re all at our best when we feel safe.&nbsp;

We also build and connect technologies to help protect people, property, and places, enabling critical collaboration between public safety agencies and enterprises for a proactive approach to safety and security.&nbsp;

Source: <a href="https://www.motorolasolutions.com/en_xp/about.html" target="_self">Motorola Website</a>

Who We Are

Inclusive&nbsp;
We foster inclusion, equity and diversity to support our customers, communities and each other.
&nbsp;
Driven
We keep it simple by focusing on what matters most so we can seize opportunities with speed and confidence.

Innovative
We constantly create ingenious solutions to the real challenges of today, tomorrow and beyond.&nbsp;

Accountable 
We stand behind the work we do, the contributions we make and the high business standards we maintain.&nbsp;

Passionate 
We meet challenges with energy and determination, always pursuing ever-higher standards.&nbsp;

Partners
We work with our customers to address obstacles before they become challenges.&nbsp;

Source: <a href="https://www.motorolasolutions.com/en_xp/about.html" target="_self">Motorola Website</a>
&nbsp;

Our Values

<h2>Company Overview</h2>​At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. <h2> Department Overview</h2>The Technical Support Organization (TSO) supports a global customer base for advanced and mission critical digital communications systems. These systems are the go-to technology for customers around the world who need clear, instant and reliable voice and data communications. The Broadband Push To Talk team is supporting the WAVE high-performance, mission critical PTT platform and related technologies. The WAVE can be linked to a private or public LTE network and Land Mobile Radio (LMR) networks, providing sub-second call performance to hundreds of thousands of users on ruggedized handhelds, two-way radios and consumer smartphones.<h2> Job Description</h2>We are seeking a strong graduate or someone interested in technical support engineer role with a passion for technology and flawless analytical and communication skills.The position is a highly varied role focusing on the resolution of customer issues in a timely manner. The role is mainly office based; however travel to customer sites may be required in order to resolve those issues that cannot be resolved remotely.The role is one of second/third line support with a primary interface to partners or field support teams on one side, and development engineering on the other.The department provides 24x7x365 cover to all our customers globally and as such all Technical Support Engineers will be expected to be part of the Out of Hours solution.<ul><li>You will be a team player and possess strong communication skills. You must also be flexible and adaptable, as well as be able to use your initiative to present and communicate ideas confidently. It is important you have excellent analytical thinking and problem solving skills as you will be expected to do your own research and investigation.</li><li>Develop a high level of understanding of Motorola Solutions Broadband products and architecture to be able to support external and internal customers in the resolution of technical issues</li><li>Liaise between the engineering departments and external as well as internal customers coherently in written and spoken English.</li><li>Take ownership of customers’ issues and ensure that customers’ expectations are met</li><li>Follow Customer Issue Resolution processes</li><li>Use Motorola Solutions owned Broadband systems to reproduce and /or troubleshoot customer issues, as well as to gain knowledge of future software updates</li><li>Participate in System Upgrades on customer premises</li><li>Review existing tools and approaches and make recommendations on improvements or new functionality. </li><li>Stay current on new and emerging technologies</li><li>Contribute to knowledge base articles</li><li>To comply with ISO27001 Information Security Policy</li></ul>#LI-TK1<h2> Basic Requirements</h2>Essential:<ul><li>Bachelor's Degree in Telecommunications / IT / Relevant Field</li><li>Excellent communication skills. Fluent English both written and spoken (Other languages will be an advantage)</li><li>Strong analytical and problem solving skills</li><li>Attention to detail</li><li>Diligent</li><li>Ability to adapt quickly</li><li>Background in IT systems</li><li>Willing to work in permanent day shift roster (which include weekends and public holidays)</li><li>Experience with Android and mobile OS is a plus</li><li>Ability to work efficiently in an international team</li></ul> Desirable:<ul><li>Around 2 years experience in a technical customer facing environment is a distinct advantage</li><li>Knowledge of ITIL is an asset</li><li>Technical Skills (Understanding of one or more of the following): -Linux and Windows operating systems -Virtualization (VMWare) -VPN -LAN/WAN support/operations -IP routing protocols -Hardware troubleshooting -Basic Networking skills -Basic Radio Telecommunications systems knowledge -Database administration​​ -Network Security / Firewalls basics&nbsp; -Knowledge of LTE (Long Term Evolution) technologies</li></ul><h2> Travel Requirements</h2>Under 10%<h2> Relocation Provided</h2>None<h2> Position Type</h2>Experienced<h2>Referral Payment Plan</h2>YesEEO StatementMotorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.&nbsp;We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

This job is a Technical Support Engineer at Motorola Solutions, where you&#x27;ll help customers tackle tech issues. You might like this job because you get to work on cutting-edge communication technology that keeps communities safe!

Company Overview​At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us bu...

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