Employees enjoy annual dinners and company trips, fostering team bonding and appreciation. 

Annual Events

The company emphasizes workplace safety, ensuring a secure environment for its staff. 


Safety Measures

Free parking is available for employees, though some have noted the absence of covered parking spaces. 

Parking Facilities

NTT DATA

NTT DATA - a part of NTT Group - is a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, IT modernization and managed services. NTT DATA enables clients, as well as society, to move confidently into the digital future. We are committed to our clients' long-term success and combine global reach with local client attention to serve them in over 50 countries.&nbsp;

Source: <a href="https://www.nttdata.com/global/en/about-us/profile" target="_self">NTT DATA Site</a>

Who We Are

&nbsp;
<h4>Clients First</h4>
We strive to deliver outstanding outcomes as our clients' trusted partner.
<h4>Foresight</h4>
Our excellence in innovation means we're always thinking ahead, solving problems and helping our clients to transform their business for future success.
<h4>Teamwork</h4>
Bringing together a diverse group of individuals allows us to achieve extraordinary results that go far beyond what can be achieved by any one person.

Our Values

<div class="job-description-heading" data-ph-id="ph-page-element-page8-AAGL6A"> <ppc-content key="lk3jbw-ph-job-details-v1-job-nav-jobDescriptionText" data-ph-at-id="jobdescription-heading-text" data-ph-id="ph-page-element-page8-orrrTR" language-overriden="true"> JOB DESCRIPTION </ppc-content> </div> <div class="jd-info au-target" data-ph-at-id="jobdescription-text" data-ph-id="ph-page-element-page8-ISe7oT" au-target-id="52">Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT DATAThe Managed Services Cross Technology Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution. The primary objective of this role is to ensure zero missed service level agreement conditions. The Managed Services Cross Technology Engineer (L1) focuses on first-line support for standard and low complexity incidents and service requests. This role focusses across two or more technology domains such as (but not limited to) Cloud, Security, Networking, Applications and / or Collaboration. The Managed Services Cross Technology Engineer (L1) may also contribute to / support on project work as and when required.What you'll be doingKey Responsibilities:<ul><li>Monitors client infrastructure and solutions.</li><li>Identifies problems and errors prior to or when they occur.</li><li>Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction.</li><li>Investigates first line incidents assigned and identifies the root cause of incidents and problems.</li><li>Provides telephonic or chat support to clients when required.</li><li>Schedules maintenance activity windows for patching and configuration changes.</li><li>Follows the required handover procedures for shift changes to ensure service continuity.</li><li>Reports and escalates incidents where necessary.</li><li>Ensures the efficient and comprehensive resolutions of incidents and requests.</li><li>Updates existing knowledge articles or create new ones.</li><li>Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities.</li><li>May also contribute to / support on project work as and when required.</li><li>May work on implementing and delivering Disaster Recovery functions and tests.</li><li>Performs any other related task as required.</li></ul> Knowledge and Attributes:<ul><li>Ability to communicate and work across different cultures and social groups.</li><li>Ability to plan activities and projects well in advance and takes into account possible changing circumstances.</li><li>Ability to maintain a positive outlook at work.</li><li>Ability to work well in a pressurized environment.</li><li>Ability to work hard and put in longer hours when it is necessary.</li><li>Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.</li><li>Ability to adapt to changing circumstances.</li><li>Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey</li></ul> Academic Qualifications and Certifications:<ul><li>Diploma/ degree holders preferably in IT/ Computer Science - open to consider fresh graduates</li><li>Minimum 1-2 years of related IT helpdesk/ customer service working experience is highly preferred but not a must</li><li>Basic IT Skill; using PC on daily basis</li><li>Language requirement:</li><li>For non-native (local / Japanese-speaking candidates): Advanced to fluent level in Japanese language (reading, writing &amp; speaking, minimum JLPT N3 is required)&nbsp;</li><li>For Japanese native candidates: Intermediate to business level English</li></ul>Advantageous Certifications (not mandatory, but good to have)<ul><li>Up-to-date and relevant ITIL certification</li><li>COMPTIA</li><li>Any certificate related to M365</li><li>Service Desk Analyst</li><li>BJPT (Business Japanese Proficiency Test)</li></ul> Required Experience:<ul><li>Entry-level experience with troubleshooting and providing the support required in security / network/ data center/ systems/ storage administration and monitoring Services within a medium to large ICT organization.</li><li>Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Security, Network, Data Centre, Telephony, etc.).</li><li>Basic knowledge of ITIL processes.</li></ul>Advantageous Experience<ul><li>Experience in customer service especially in Japanese</li></ul>Workplace type: Hybrid WorkingAbout NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&amp;D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.</div>

This job is for a Japanese-speaking MS Engineer (L1) at NTT DATA. You&#x27;ll provide IT support, troubleshoot technical issues, and ensure service level agreements are met. Diploma/degree in IT preferred. Language skills in Japanese and English required. You might like this job because it offers opportunities for growth and working with cutting-edge technologies. Hybrid working environment.

  JOB DESCRIPTION   Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT DATAThe Managed Services Cross Technology Engineer (L1) is an entry level engineering role, responsible for providing a managed service to...

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