Job Description

Why join

Launch your banking career helping organizations manage money better. Be the face, voice—and future—of Singapore’s longest established bank. We’ll equip you with everything you need. Structured training. Award-winning products. World-first services. And just as you’re there for customers, we’re there for you. With all the support you need to advance your own personal professional goals. It’s just the beginning.

How it works

Establish longstanding trust. Provide the prompt after-sales support on our business banking products and services. Deliver exceptional experiences across our corporate customer profiles, ranging from small-medium enterprises to large corporates. You’re adaptable – comfortable working around uncertainty and change. You enjoy collaboration and enabling the success of others in a supportive and inclusive environment. Most importantly, you place your customers at the heart of what you do.

What you do

You will provide prompt after sales support to our Singapore corporate customers, ranging from small medium enterprises (SMEs) to large corporates through our hotline channel ensuring that their needs are addressed in an effective, timely and accurate manner.

As a Service Manager, you will:

• Handle inbound calls from our commercial service centre hotline, addressing enquiries pertaining to business account transactions.
• Provide technical support on the business internet banking.
• Support any digital initiative launches.

Who you work with

Global Commercial Banking & Global Corporate Banking serve the entire spectrum of customer segments. From small medium enterprise to large corporations to government entities and Financial Institutions. To help them achieve their potential, we offer simple, convenient, innovative solutions that take care of everything. From cash management to trade finance. It’s all about finding and growing opportunity. For customers. Our people. And for you.

The Business Banking Commercial Service Centre (BBCSC) mains a consistent, post-sales support to our business customers. We ensure and sustain a high level of customer satisfaction by delivering high quality service through well-received digital channels and touchpoints.

Job Requirements

Who you are

• Degree or diploma holder, preferably with work experience in a Contact Centre, Banking or Customer Service environment.
• Fresh graduates or candidates without experience are welcome to apply.
• Strong service mindset.
• Ability to take ownership to always deliver excellent service.
• Proficiency in English is a must, fluent in mandarin is good to have, to communicate with internal and external customers.
• Able to commit to working days following Singapore calendar.
• Able to commit to rotating shifts between 8am to 8pm (8 hours per day) from Monday to Friday

Skills