PERSOL Malaysia

PERSOLKELLY is one of the largest recruitment companies in Asia Pacific providing comprehensive end-to-end workforce solutions to clients.&nbsp;
Headquartered in Singapore, the company was established in 2016 and is a joint venture between Kelly Services, Inc. and affiliates of PERSOL HOLDINGS Co. Ltd.&nbsp;
Today, PERSOLKELLY operates more than 45 offices across 13 markets including Australia, China, Hong Kong, India, Indonesia, Korea, Malaysia, New Zealand, Philippines, Singapore, Taiwan, Thailand, and Vietnam.&nbsp;

For more information, please visit www.persolkelly.com&nbsp;

About PERSOLKELLY

Work and Smile
Working life is a journey of growth and creation.
We all have big dreams, and there are many different paths to success.
Thus, we need to make our own choices from a range of diversified work opportunities.
Our vision is to enrich society so that all work leads to lives of happiness.

<h3>Our Values</h3>
[ Authentic ] Respond every issue sincerely
[ Customer-Focused ] Always be a reliable partner and strive to go beyond our customer’s expectations
[ Professionalism ] Have high spirit and keep on shining
[ Teamwork ] Respect the diversity and maximize the achievement of organizations
[ Innovative ] Think, Act and Joy in changing

Our Culture: Work and Smile

Job Responsibilities: (handling Voice call, Email &amp; Live chat) • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures • Maintain basic knowledge of client products and/or services • Prepare complete and accurate work including appropriately notating accounts as required • Participate in activities designed to improve customer satisfaction and business performance • Offer additional products and/or services • Track, document and retrieve information in call tracking database • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

This job is all about helping customers in Mandarin through calls, emails, and chats. You might like this job because you get to make people happy, learn about products, and improve customer experiences every day!

Customer Service

Mandarin Chinese

Problem Solving

Multitasking

Detail Oriented

Patience

Empathy

Job Responsibilities: (handling Voice call, Email and Live chat)
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide
resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with
the customer
• Greet customers in a courteous, friendl...

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PERSOL Malaysia