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This job is all about helping customers in Mandarin through calls, emails, and chats. You might like this job because you get to make people happy, learn about products, and improve customer experiences every day!
RM 3900 - RM 4500
TRX Kuala Lumpur, Kuala Lumpur
Full-Time
few days ago
Job Description
Job Responsibilities: (handling Voice call, Email & Live chat)
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide
resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with
the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
Job Requirements
Job Requirements:
- Minimum SPM education level with at least 6 months of working experience in Customer Service (prefered)
- Must have English B2 proficiency
- Must have Simplified & Traditional mandarin - Proficiency for Speak, Read & Type (China & Taiwan Market)
Skills
Additional Info
Company Profile
