Covers a wide range of medical, dental, and vision expenses to keep you and your family healthy.

Comprehensive Health Insurance

Enjoy vacation days, personal leave, and holidays to relax and recharge without losing income.

Paid Time Off

Helps you save for the future with employer contributions and tax advantages.

Retirement Savings Plan

Access to training programs, workshops, and courses to enhance your skills and advance your career.

Professional Development 

Prism Tech Sdn Bhd

PRISM+ is a Singapore-based consumer electronics brand specializing in affordable high-performance monitors, televisions, and smart home appliances. Established in 2017, the company has rapidly expanded its product offerings and regional presence, leveraging a direct-to-consumer model to disrupt traditional retail channels.&nbsp;

Source: <a href="https://prismplus.my/" target="_self"><ins>https://prismplus.my/</ins></a>

About Us

Work on interesting projects with high impact

Source: <a href="https://prismplus.my/" target="_self"><ins>https://prismplus.my/</ins></a>

Our Culture

We are seeking a full-time Customer Service Executive based in Malaysia who will be the heart and soul of PRISM+ to our customers. Being in a high-growth electronics company, we are looking for a candidate who can show experience in managing different customer expectations while providing a WOW experience to our customers, cementing PRISM+ as the BEST Customer-oriented company.This passionate experienced individual will help us drive up customer satisfaction by going far beyond, delivering the best possible value and service to our customers. The Customer Service Officer will report directly to the Customer Service Manager.Responsibilities<ul><li>Provide timely, accurate, and quality responses to customers via various contact points: email, live chats, phone lines, and social media channels.</li><li>Assist customers in troubleshooting or identifying technical issues.</li><li>Work with various departments or stakeholders to ensure the products are delivered and installed within the stipulated time frame.</li><li>Identifying common problems and escalating them to management, along with possible suggestions for improvement, whenever possible.</li><li>Provide immediate attention to serious cases and escalate for swift resolutions.</li><li>Obtaining and sharing customer feedback with colleagues and other departments to improve product and service.</li><li>Maintaining a polite, helpful, and professional manner.</li><li>Be passionate about the products you deal in and be at the forefront of all the latest technology/specifications.</li><li>Coach new customer service officer to uphold the same high level of excellence of customer experience provided by PRISM+.</li><li>Uphold client confidentiality policy.</li></ul>

This job is about being a Customer Service Executive at PRISM+, an exciting electronics company in Malaysia. You might like this job because you&#x27;ll create great customer experiences, solve tech issues, and work with a passionate team focused on satisfaction!

We are seeking a full-time Customer Service Executive based in Malaysia who will be the heart and soul of PRISM+ to our customers. Being in a high-growth electronics company, we are looking for a candidate who can show experience in managing different customer expectations while providing a WOW experience to our customers, cementing PRISM+ as the BEST Customer-oriented company.This passionate experienced individual will help us drive up customer satisfaction by going far beyond, delivering th...

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Company Profile

Prism Tech Sdn Bhd