We care about our employees like our friends and family.

Medical Claims & Leaves

Yes, we sponsor our employees with free Pocket WiFi service when they travel overseas!

Renting Pocket WiFi for your trip is not required anymore!

Mark your calendar for festivals like New Year, CNY, Raya, Deepavali, Christmas, Dragon Boat, Mid-Autumn & many more! Of course, your Birthday too!

We celebrate all types of festivalsss!

Feeling bored in your daily work routine? Join us for a different exposure at work!

Cross-Departmental Collaboration

We do not encourage overtime. Get your task done and back on time. 

Work-life balance

Great things in business are never done by one person, they are done by a team of people. 

Positive Team Culture

Ucloudlink Sdn. Bhd (Roaming Man)

Vision
Connecting and Sharing the World without Limitations

Mission
To Make the World More Connected with Maximized Network Utility through the Power of Mobile Data Traffic Sharing

uCloudlink (Nasdaq: UCL) is an innovative mobile technology company established to offer the world's leading mobile data traffic sharing marketplace based on Cloud SIM technology. We provide the best global mobile data services to billions of users in over 140 countries and regions.&nbsp;

The Company was founded by a group of highly experienced executives and ICT experts in 2009 and launched its first product and service in 2014. uCloudlink is globally organized with over 300 employees that operates mainly out of Hong Kong (where its HQ and major CloudSIM data centers are located) , China (R&amp;D), as well as UK, US, Belgium and Japan (regional operation centers). Propelled by the quality of its products and services, the Company is now the leader in the market segment in China and elsewhere. Its ability to handle high usage volume is proven (peak device*day volume reached over 1.7M in Jan 2017; &gt;1 million customers). With its revolutionary technology and future-looking business model, the Company stands ready to be an industry disruptor in this insatiable worldwide mobile data market.&nbsp;

Company Overview

At Roaming Man, we ensure that our team continues to perform to their greatest capabilities by creating an innovative and positive work environment.&nbsp;

Join the Roaming Man family

<ul><li>Supervising day-to-day operations in the Customer Service Department.</li><li>Improve customer service experience, create engaged customers and facilitate organic growth.</li><li>Take ownership of customers issues and follow problems through to resolution.</li><li>Set a clear mission and deploy strategies focused towards that mission</li><li>Develop service procedures, policies and standards.</li><li>Keep accurate records and document customer service actions and discussions.</li><li>Analyse statistics and compile accurate reports.</li><li>Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.</li><li>Keep ahead of industry’s developments and apply best practices to areas of improvement.</li><li>Control resources and utilise assets to achieve qualitative and quantitative targets.</li><li>Adhere to and manage the approved budget.</li><li>Maintain an orderly workflow according to priorities.</li></ul>

This job is a Customer Service Manager. You might like this job because you get to supervise day-to-day operations, improve customer service, and develop a team of agents while applying industry best practices.

Provide superb customer service by leading and motivating the customer service team, developing loyalty programs, and creating customer satisfaction goals

Customer Service

Management

Interpersonal Communications

Problem Solving

Leadership



-Supervising day-to-day operations in the Customer Service Department.

-Improve customer service experience, create engaged customers and facilitate organic growth.

-Take ownership of customers issues and follow problems through to resolution.

-Set a clear mission and deploy strategies focused towards that mission

-Develop service procedures, policies and standards.

-Keep accurate records and document customer service actions and discussions.

-Analyse statistics and comp...

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Ucloudlink Sdn. Bhd (Roaming Man)

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Company Profile

Ucloudlink Sdn. Bhd (Roaming Man)