Job Description

 Job Objective:

• Support customers, address enquiries and facilitate transactions to cater to customers’ needs (process sales orders)

Core Responsibilities:

• Build relationships with existing customers by understanding their needs and assisting with their queries
• Manage customer orders and communicate requirements to internal stakeholders (Supply Chain, Operations, Account, Quality Assurance)
• Update customers of the status of shipments, monitor their credit terms and assist with the collection of payments
• Receive all customer-supplied items delivered to the plant, and arrange delivery or self-collection of products
• Plan material schedule for key private label customers
• Prepare costing, quotations and administrative duties of the Business Development department
• Verify and endorse purchase orders and process sales orders
• Analyze customer order history, monitor repeat orders, take actions to understand situation and alert the Business Development Manager on follow-up actions
• Assist Senior Business Development Executive in managing and developing identity and related marketing collaterals of in-house brands
• Manage SAP B1 system and update relevant information (product codes, orders) for production and operations

Job Requirements

• Highly meticulous and able to meet tight deadlines
• Good interpersonal skills
• Good analytical and problem-solving skills
• Proficient in verbal and written English and/or Mandarin to be able to interact with customers effectively
• Basic proficiency in MS Office Word and Excel
• Knowledge of SAP B1 an advantage

Skills