Job Description

(Senior) Manager, Royalty Processing (Inbound)

At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we turn dreams into stardom and audiences into fans. We are guided by three core values that underpin everything we do across all our diverse businesses:

• Curiosity: We do our best work when we’re immersing ourselves in culture and breaking through barriers. Curiosity is the driving force behind creativity and ingenuity. It fuels innovation, and innovation is the key to our future. 

• Collaboration: Making music and bringing it to the world is all about the power of originality amplified by teamwork. A great idea, like a great song, travels globally. We ignite passions and build connections across our diverse community of artists, songwriters, partners, and fans.

• Commitment: We pursue excellence for our team and our talent. Everything in music starts with a leap into the unknown, and we’re committed to keeping the faith, acting with integrity, and delivering on our promises.

WMG is home to a wide range of artists, musicians, and songwriters that fuel our success. That is why we are committed to creating a work environment that actively values, appreciates, and respects everyone.  We encourage applications from people with a wide variety of backgrounds and experiences.

Consider a career at WMG and get the best of both worlds – an innovative global music company that retains the creative spirit of a nimble independent.

Job Title: (Senior) Manager, Royalties Processing (Inbound)

A little bit about our team:

At Warner Chappell Music, we know how important it is for our songwriters to be paid accurately, on time and within the shortest time-frames possible. We are driven to improve each stage of the royalty collection and distribution process to maximize royalties for our songwriters. 

Your role:

We are seeking a dynamic and experienced (Senior) Manager, Royalties Processing (Inbound) to lead our Royalties Processing (Inbound) operations across the Asia Pacific region based in Kuala Lumpur, Malaysia. Reporting to SVP Global Rights and Royalties based in the UK, this role will drive strategic direction, operational excellence, and regional alignment for Warner Chappell Music’s royalty processing hubs of APAC in Malaysia.

The successful candidate will oversee and complete royalty cycles for the responsible territories, including but not limited to HK, China, Taiwan, ASEAN, South Korea, in the region. You will lead a dedicated team responsible for the matching, ingestion and reconciliation of inbound royalty distribution data into Warner Chappell Music’s proprietary copyright and royalty system. In addition to operational oversight, this role acts as the regional representative to drive process improvement, change management, and strategic alignment across territories in the Asia Pacific region. This is a pivotal role for a results-oriented leader passionate about music publishing and operational innovation.

Here you’ll get to:

1. Team Leadership

• Lead, manage, and inspire a high-performing APAC royalty processing team of 4 based in KL, Malaysia

• Foster a collaborative and results-driven culture

• Provide coaching, guidance, and professional development

2. Strategy & Process Improvement

• Set strategic direction for royalty processing aligned with global goals

• Standardize procedures across territories and markets

• Leverage technology to improve efficiency and accuracy

• Collaborate with digital licensing and finance teams to operationalize digital licenses

• Evaluate third-party processing partners and DSPs

• Participate in quarterly business reviews and improve approval turnaround times

3. Royalty Processing Services

• Ensure timely and accurate completion of royalty cycles across all income types 

• Oversee ingestion, reconciliation, and matching of royalty data

• Maintain robust validation processes and resolve discrepancies

• Promote a service-oriented mindset and high standards of support

• Develop methodologies for royalty allocation and payment

4. Global Standardization

• Contribute to global standardization efforts and resource deployment

• Align regional processes with global strategies

• Tailor standardized procedures to meet local market needs

5. Technology Integration

• Identify and implement tech solutions to enhance processing workflows

• Act as Asia lead stakeholder in collaboration with WMG Technology

6. Change Management

• Lead initiatives to improve workflows and operational efficiency

• Align regional efforts with global transformation strategies

7. Quality Assurance & Audit Compliance

• Establish QA protocols to ensure data integrity

• Ensure compliance with legal and contractual obligations

• Complete SOX audit processes and internal controls on schedule where applicable

8. Reporting & Analytics

• Define and report OKRs across operational functions

• Generate performance analytics and insights for senior leadership

9. Stakeholder Engagement

• Build and maintain relationships with writers, clients, PROs, DSPs, and third-party partners

• Communicate effectively with internal and external stakeholders

• Collaborate with finance, publishing administration, digital licensing teams and local business leads

• Prepare reports and participate in business meetings

• Address inquiries related to royalty processing

We’d love it if you had some of :

• Demonstrated success in managing global/regional teams and standardizing processes

• Excellent communication, stakeholder management, and analytical skills

• Strong command in written and spoken English and any other Asian language is a plus.

• Have a high-level of numeracy. Experience in data manipulation and are confident in completing analysis on high volume of data

• Skilled in project management (Agile preferred) and change leadership

• Familiarity with process improvement methodologies (e.g., Six Sigma)

• Proficiency in financial data tools preferably with Excel (Advanced). Power Query, SQL, Alteryx or alternate data manipulation tools

• Experience with Tableau, Snowflake, Looker, Power BI, royalty systems (CRD/DIF formats)

• Experience in income processing within music publishing or a related industry, such as media and entertainment

• Experience in modeling income allocations and managing deferred income/revenue

• SOX compliance experience

About us:

At Warner Chappell Music (WCM), we shape the culture of songwriting and champion songs that resonate for generations by creating transformational opportunities for songwriters everywhere. Our people and culture are at the epicenter of our company, and we are looking for team members who share our service-oriented mindset and have a passion for looking after our songwriters.

As the global music publishing arm of Warner Music Group (WMG), we’re a collective band of music lovers, innovative connectors, and relentless supporters of our songwriters and catalog of iconic works. We lead with curiosity, collaborate across departments, borders, languages, and genres, and we’re committed to delivering on the promises we make to each other and to our songwriters.  

As the home to Asylum, Atlantic, East West, Elektra, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world’s premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through a catalogue of more than one million copyrights worldwide. Warner Music Group is also home to ADA, which supports the independent community, as well as artist services division WMX. In addition, WMG counts film and television storytelling powerhouse Warner Music Entertainment among its many brands.

Together, we are Warner Music Group: Independent Minds. Major Sound.

Love this job and want to apply?

Click the “Apply” link at the top of the page, or apply directly with your LinkedIn. Applying with LinkedIn will import all of the information you put in your profile, but will still allow you to upload a resume and cover letter.

Don’t be discouraged if you don’t hear from us right away. We’re taking our time to review all resumes, and to find the best people for WMG.

Thanks for your interest in working for WMG.  We love it here, and think you will, too.

#WCM

This position will require being in the office 4 days a week.  We believe that an in-office presence is critical for talent development, collaboration and building strong relationships.

WMG is committed to inclusion and diversity in all aspects of our business. We are proud to be an equal opportunity workplace and will evaluate qualified applicants without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law (genetic characteristics or cancer), physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other characteristic protected by applicable federal, state or local law.

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