We host accessible webinars for employees on topics like healthy eating, mindfulness, resilience, parenting, finances, work relationships, and more.

Mental health and wellbeing resources

We organize regular sports events like badminton and bowling tournaments, fostering teamwork and spirit through our Sports Club.

Sports & Recreational Club

We offer flexible working hours to help our employees manage their work and personal commitments.

Flexible work hours:

We offer hybrid work arrangements, allowing employees to work from the office or remotely, promoting flexibility, adaptability, and collaboration.

Hybrid working arrangement

Zurich Services Malaysia Sdn. Bhd.

<p>Zurich is a leading multi-line insurer that serves its customers in global and local markets.</p>
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<p>With about 60,000 employees, it provides a wide range of property and casualty, and life insurance products and services in more than 210 countries and territories. Zurich’s customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations. The Group is headquartered in Zurich, Switzerland, where it was founded in 1872.</p>
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<p>ONE TEAM, ONE PURPOSE</p>
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<p>We are Zurich, one global company, with one mission, one ambition, one set of shared values and a clear commitment to our stakeholders: our customers, our people, our shareholders, and the communities in which we live and work.</p>
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<p>Source: <a href="https://my.linkedin.com/company/zurich-insurance-company-ltd" target="_self">Zurich</a></p>

Who We Are

<p><strong>Diversity</strong></p>
<p>We are one team and value the diversity and potential of every individual.</p>
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<p><strong>Adaptability</strong></p>
<p>We embrace new ideas to exceed our customers expections.</p>
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<p><strong>Accountability</strong></p>
<p>We deliver our promises and stand up for what is right.</p>

Our Values

<p><div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px">Job Summary</h2> </div><div><p>With moderate direction, handles single and multi-party personal or commercial line claims of moderate exposure and complexity within specific authority limits, to ensure that claims are handled in the most efficient, effective way while delivering a customer-centric claims service.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px">Job Accountabilities - Key Accountabilities</h2> </div><div><ul> <li>Investigates, negotiates, regulates, and settles insurance claims through desktop investigation, ensuring efficient and customer-centric service delivery</li> <li>Document claims file by accurately capturing and updating claims data/information.</li> <li>Determine liability by gathering and analyzing relevant facts.</li> <li>Analyse and determine policy coverage.</li> <li>Work to have a timely resolution to claims by developing case strategy, developing a case evaluation; escalating issues as appropriate.</li> <li>Establish timely reserves and perform ongoing review throughout the claims cycle within authority limits.</li> <li>Assess damages</li> <li>Negotiate settlement of claim by establishing an appropriate negotiation strategy.</li> <li>Meet quality standards by following best practices.</li> <li>Ensure customer service by proactively communicating information, responding to inquiries, following customer protocols aligned to the organization's Claims Vendor Management strategy.</li> <li>Ensure legal compliance by following laws and regulations and internal control requirements.</li> <li>Refer claim to subrogation and fraud teams.</li> <li>Contribute to profitable growth by providing risk insight, information and trends to Business Unit or customer as needed.</li> <li>Protect Zurich's reputation by keeping claims information confidential.</li> <li>Understand the current with industry trends and establish personal networks and participate in professional societies.</li> <li>Manage litigation by assigning counsel within the approved panel where applicable.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px">Job Qualifications</h2> </div><div><p>Required:</p> <ul> <li>A relevant college or university degree is preferred (e.g., law, insurance, finance)</li> </ul> <p>&nbsp;</p> <p>Preferred:</p> <ul> <li>Strong verbal and written communication skills.</li> <li>High attention to detail and analytical thinking.</li> <li>Customer service orientation and empathy.&nbsp;</li> <li>Familiarity with claims systems and data entry tools.&nbsp;</li> <li>Understanding of insurance policies, underwriting standards, and regulatory frameworks.</li> </ul></div></div></div><p><strong>You are the heart &amp; soul of Zurich!&nbsp;</strong><br>&nbsp;</p> <p>At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?&nbsp;</p> <p>We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.&nbsp;</p> <p>Let’s continue to grow together!</p> <p>&nbsp;</p> <ul> <li>Location(s): &nbsp;MY - Kuala Lumpur&nbsp;</li> <li>Schedule: Full Time</li> <li>Recruiter name: Eilma Fatehah Sabri</li> </ul></p>

This job is as a Claims Assessor for motor insurance. You might like this job because you&#x27;ll investigate and settle claims, ensuring customers get top-notch service while navigating insurance policies. Join a supportive team in Kuala Lumpur!

Job Summary With moderate direction, handles single and multi-party personal or commercial line claims of moderate exposure and complexity within specific authority limits, to ensure that claims are handled in the most efficient, effective way while delivering a customer-centric claims service.Job Accountabilities - Key Accountabilities  

-Investigates, negotiates, regulates, and settles insurance claims through desktop investigation, ensuring efficient and customer-centric service deliver...

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