We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties.

Travel perks & benefits

Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service.

Recognition & rewards

We offer professional development, mentoring and training to help you get to where you want to go.

Growth opportunities

Marriott International

Our founders, J.W. and Alice Marriott, started with a small idea: a root beer stand. From there, it grew into a small hotel business, and then another, bigger one. Together they created something that changed their future—and maybe yours.
Wherever you want to go, whoever you want to be, you deserve a career that fulfills your purpose. You deserve to dream without limits.
As the #1 leader in hospitality worldwide, Marriott International has 8,100+ hotel properties and 31 top hotel brands. We’re in 138 countries and territories, and we’re still growing. Unmatched opportunities await you! The next step in your career could lead to your greatest adventure.
Source: <a href="https://careers.marriott.com/" target="_self">careers.marriott.com</a>

Who We Are

Begin– Personalize Your Career
Do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Belong– Fulfill Your Purpose
Be a part of something bigger than yourself, join a team where everyone has a voice. Belong to a community where you are included.
Become–&nbsp;
Adapt and Grow With Us as a Company
We take you where you want to go, achieving both your career goals and life goals.
Source: <a href="https://careers.marriott.com/" target="_self">careers.marriott.com</a>

Our Values

<div> JOB SUMMARY &nbsp; Responsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company. &nbsp; CANDIDATE PROFILE&nbsp; &nbsp; Education and Experience • High school diploma or GED; no work experience required. OR • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing, guest services, front desk, or related professional area. &nbsp; CORE WORK ACTIVITIES &nbsp; Understanding Markets &amp; Maximizing Revenue • Identifies new reservations sales business to achieve personal and property revenue goals. • Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. • Closes the best opportunities for the property based on market conditions and property needs. • Monitors same day selling procedures to maximize room revenue and control property occupancy. • Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution. &nbsp; Conducting Daily Reservations Sales Activities • Responds to incoming reservations sales opportunities for the property that are outside parameters of the . • Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. • Uses sales resources and administrative/support staff effectively. • Assists in monitoring group reservation forecast data. • Coordinates with sales and Convention Services to process rooming lists and reservation cards. • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). • Assists with monitoring accuracy of reservation sales orders within tracking systems. • Tracks no-show reservations and processes charges as needed. • Checks daily arrivals to ensure all necessary billing instructions are applied to reservations. • Manages wait list and prioritizes order of wait list contacts to be made. • Prepares work and maintenance orders. &nbsp; Providing Exceptional Customer Service • Supports customer loyalty and property’s brand standards by delivering service excellence throughout each customer experience. • Services our customers in order to grow share of the account. • Provides excellent customer service consistent with the daily service basics of the brand. • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. • Sets a positive example for guest relations. • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company. • Handles guest complaints and disputes following the instant pacification procedures. &nbsp; Managing and Conducting Human Resource Activities • Monitors reservations sales agents while on phone calls. • Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. • Utilizes all available on the job training tools for employees. • Creates monthly labor scheduling for team. &nbsp; Additional Responsibilities • Utilizes applicable intranet for resources and information. • Creates contracts as required. &nbsp;</div><div> &nbsp;</div>Marriott International is an equal opportunity employer.&nbsp;We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.&nbsp;We are committed to non-discrimination on&nbsp;any&nbsp;protected&nbsp;basis, such as disability and veteran status, or any other basis covered under applicable law.Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <div> &nbsp;</div><div> JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</div>

This job is for a Reservations Manager responsible for driving revenue through sales opportunities and providing excellent customer service. You might like this job because it offers a chance to maximize revenue and deliver exceptional guest experiences.

 JOB SUMMARY   Responsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on beha...

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Company Profile

Marriott International