Job Description

1. Role Overview

This is a hybrid position (3 days Work-From-Home, 2 days Work-From-Office) for a professional to manage the intersection of client relationship management and internal HR operations.

You will be responsible for qualifying and closing sales leads as well as providing administrative advisory to ensure Pinkcollar's job placements are stable, compliant, and balanced for all parties involved.

2. Key Responsibilities

• Sales & Account Management: Act as the primary contact for inquiries. You will qualify prospects for placement services and manage service-based accounts (e.g., contract renewals). You will also be responsible for meeting sales targets for Pinkcollar’s administrative services.
  
• Post-Placement Admin & Support: You will provide administrative support for our clients post-placement; this involves coordinating documentation and serving as a point of contact for basic inquiries. While your primary focus is admin, you may occasionally assist on 1–2 active cases to learn the industry and provide backup support to the team.
  
• Legal Compliance Guidance: Most employers find the hiring process in Malaysia confusing and difficult to navigate. You will use Pinkcollar's operational expertise to simplify work permit and embassy requirements into a clear, manageable game plan for our clients.
  
• Internal HR Assistance: Assist the CEO with HR-related tasks such as hiring and onboarding.
  
• First Contact Point for Clients: You manage the start of our sales lead cycle, keep all records accurate, and ensure that leads move through our sales cycle smoothly and efficiently.

3. The Ideal Candidate Profile

We are hiring for potential and will provide full industry-specific training. We are looking for someone who prioritises preemptive planning, leads with foresight and scopes out solutions before they become problems. We value candidates who exercise emotional intelligence and maturity required to handle sensitive situations.

• Balanced Judgment: You are discerning. You can look at a situation and weigh the commercial needs of the company, the practical risks to the employer, and the welfare of the worker to find the most stable solution.
• Effective Problem Solving: You understand nuances to an issue. You know how to navigate the specifics of a situation to reach the "best" outcome with the least amount of unnecessary conflict.
• Authority: You are comfortable setting expectations and leading a conversation. 
• Accountability: You enjoy having a domain to own. You can be relied upon to handle sensitive matters independently.
• Effective Communication: You can communicate firm points in a way that preserves the relationship while ensuring the standard is met.

Job Requirements

•  2–4 years in Recruitment, HR, Sales, Client Relations, or any other position where you have demonstrated the ability to work effectively to meet company goals in an autonomous manner.
• You are highly self-disciplined and capable of maintaining productivity in a results-oriented, hybrid environment (3 days WFH, 2 days WFO).
• You have a proven ability to manage expectations and mediate between parties with a calm, professional demeanour.
• Foundational knowledge of Malaysian labour laws and HR practices are a plus.
• Fluency in English and Bahasa Malaysia. Chinese is a plus!
• This job is open to all academic backgrounds.

Salary RM 4,000 – RM 4,500 / month (Negotiable & commensurate with your experience—if you think you’re the right fit, just apply and let's have a chat!)

5. About Pinkcollar 

Pinkcollar is a multi-award-winning social enterprise and responsible recruitment agency dedicated to professionalising the migrant domestic worker industry in Malaysia and delivering high-quality hiring solutions to Malaysian-based employers. We were born with a mission to professionalise domestic work for migrant women while meeting the needs of dual-income families and Malaysia’s aging population with a service that is legitimate, reliable, and reputable.

Awarded by the Forbes 30 Under 30 list, UN Women WEP Awards, and Tatler Generation T, we are market disruptors and pioneers who prioritise "Zero Worker Fees" and systemic fairness for all stakeholders—a tough but worthy feat within the ASEAN migration landscape. Joining us means contributing to a high-impact, purposeful mission to build a sustainable, fair employment framework that protects both employers and migrant workers across Southeast Asia. As a team, we also believe in the sustainability of doing good work, which is why we maintain clear work-life boundaries and balance from the bottom-up and top-down.

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