Job Description

• Process customer orders and ensure accuracy of order details, including product, quantity, pricing, and shipping information.
• Collaborate with various teams such as sales & marketing, production, warehouse, and shipping to guarantee prompt order fulfillment.
• Keep customers informed about their order status and resolve any issues related to order processing or fulfillment, such as returns, exchanges, and cancellations.
• Maintain precise and up-to-date records in the system, encompassing customer and product information.
• Continuously enhance order processing and fulfillment procedures to optimize efficiency and enhance customer satisfaction.
• Provide ad-hoc support.

Job Requirements

• Tertiary education.
• 1-2 years working experience, fresh graduates will also be considered.
• Good attitude and proactively to take and manage customer cases
• Good command in Cantonese and English with strong interpersonal and communication skills to deal with Hong Kong team members and global clients.

Skills