EPF & SOCSO contributed to all full-time staff.

EPF & SOCSO

Mileage Claim

Ample of free parking lots around the area!

Free Parking

Medical charges claimable under our panel doctor.

Medical

Dental

Silverlake Innovation Partners Sdn Bhd

Over the years, we have successfully adapted best practices of the banking process and facilitated transformation to non-bank financial and non-financial institutions.&nbsp;
As a flexible and agile System Integrator, we synergize our core and delivery channel products with best-of-breed partner products to deliver our clients’ most innovative digital transformation.

About Us

The Silverlake Group of Companies has served over 100 customers in enabling their continuous transformation journeys.&nbsp;

Since our Formation in 1996

We are looking for IT Support Executive to join our young team of motivated professionals. We provide post-project support to our customers on a mid-/long-term tenure with internal career growth opportunities.
An IT Support Executive is responsible for coordinate and be liaison in providing technical support and assistance to end-users relating to application system, hardware and software issues, and ensuring the smooth daily operations of IT systems in accordance to SLA defined by stakeholder company.
<ins>Duties and Responsibilities</ins>
<ul>
<li>&nbsp;Updating stakeholders on the status of their incidents and service/change requests.</li>
<li>&nbsp;Perform Administrative tasks regarding raising logs, problem escalation and tracking statuses for logs.</li>
<li>&nbsp;Response and monitor all tickets logged are met within SLA.</li>
<li>&nbsp;Resolving IT incident, service/change requests from customers, and stakeholders within SLA timeframe.</li>
<li>&nbsp;Gathering and analysing data to diagnose problems with systems.</li>
<li>&nbsp;Collaborate with IT team and developers in resolving and providing best solution.</li>
<li>&nbsp;Stay up to date with current technologies and technical developments.</li>
<li>&nbsp;Provide day-to-day support to customers’ existing IT application team.</li>
<li>&nbsp;Produces regular reports on status, service/change request progress, SLA performance, analyzes trends, and proactively identifies opportunities for optimization.</li>
</ul>

This job is for an IT Support Executive, where you&#x27;ll help users solve tech issues and keep systems running smoothly. You might like this job because it offers a chance to grow in your career while working with a dynamic team dedicated to customer support!

Analytical Skills

Technical Support

Interpersonal Communications

Software Development Life Cycle

IT Service Management

Team Oriented

Customer Engagement

Stakeholder Engagement

Verbal Communication Skills

Problem Solving

We are looking for IT Support Executive to join our young team of motivated professionals. We provide post-project support to our customers on a mid-/long-term tenure with internal career growth opportunities.
An IT Support Executive is responsible for coordinate and be liaison in providing technical support and assistance to end-users relating to application system, hardware and software issues, and ensuring the smooth daily operations of IT systems in accordance to SLA defined by stakeholde...

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Silverlake Innovation Partners Sdn Bhd