We put your career growth first. We offer a variety of learning opportunities to help you advance, including training programs and mentorship.

Career Growth and Development

Our modern workspaces are designed to support productivity and ensure a comfortable and engaging work environment

Modern and Comfortable Workspaces:

Your hard work and achievements don’t go unnoticed. We celebrate successes and milestones.

Recognition and Rewards:

With colleagues mix of local and expatriate team members, you’ll experience a rich, inclusive culture that values different perspectives and idea

Inclusive and Diverse Work Environment:

Utilize the latest technology and tools to enhance your productivity and streamline your work processes, 

Cutting-Edge Technology

Participate in regular team-building activities, social events, and company-sponsored gatherings that promote a fun and engaging work environment.

Employee Engagement Activities

SRG Asia Pacific Sdn Bhd

Welcome to SRG AP – Where Exceptional Service Meets Innovation! 🚀
About Us: SRG AP, a proud subsidiary of PGSBPO Pte. Ltd., made its debut in Malaysia with a mission to elevate customer management through top-notch back-office processing. Since 1996, we’ve been at the forefront of delivering stellar communication services, thanks to the vision of industry pioneers.
Why We’re Awesome:
<ul>
<li>Global Reach: Headquartered in the vibrant KL Sentral, Kuala Lumpur, we’re strategically positioned to stay connected globally—both physically and technologically.</li>
<li>Experience &amp; Impact: We’ve successfully handled over 500 projects across various industries and currently support up to 700 seats in our centers.</li>
<li>Diverse Team: Our team of 800 locals and expatriates brings together expertise in 15 languages, ensuring a rich, diverse, and proficient service experience.</li>
</ul>
Join Us: Be part of a dynamic company that’s continuously growing and innovating in the world of customer service and back-office excellence. At SRG AP, your skills and ideas make a real difference!

Welcome to SRG AP – Where Exceptional Service Meets Innovation! 🚀

Discover the SRG AP Experience – Where Work Meets Inspiration! 🌟
Our Culture: At SRG AP, we believe that work should be more than just a job—it should be an experience that inspires and motivates. Our culture is built on collaboration, innovation, and a commitment to excellence. Here’s what you can expect when you join our team:
<ul>
<li>Supportive Environment: We foster a team-oriented atmosphere where everyone’s voice is heard. Our open-door policy means you’ll always have access to support and guidance from colleagues and leaders alike.</li>
<li>Growth Opportunities: We’re dedicated to your professional development. Whether it’s through training programs, mentorship, or career advancement opportunities, we invest in your growth and success.</li>
<li>Diverse and Inclusive: Our team is a vibrant mix of locals and expatriates proficient in 15 languages. We celebrate diversity and believe that a variety of perspectives drives innovation and creativity.</li>
<li>Dynamic Workspaces: With our headquarters in KL Sentral, Kuala Lumpur, our modern facilities are designed to foster productivity and comfort. Enjoy a workspace that’s equipped with the latest technology and amenities.</li>
<li>Work-Life Balance: We understand the importance of balancing work and personal life. Our flexible work schedules and supportive policies are designed to help you thrive both in and out of the office.</li>
</ul>
What You’ll Experience:
<ul>
<li>Innovative Projects: Work on exciting projects for a range of industries and clients, making a tangible impact with your contributions.</li>
<li>Collaborative Teams: Engage with passionate and driven colleagues who are committed to delivering exceptional service and achieving shared goals.</li>
<li>Recognition and Reward: We celebrate successes and milestones, ensuring that hard work and achievements are recognized and rewarded.</li>
</ul>
At SRG AP, we’re more than just a workplace—we’re a community of professionals dedicated to excellence, innovation, and growth. Join us and be a part of something exceptional!

Discover the SRG AP Experience – Where Work Meets Inspiration! 🌟

SRG Asia Pacific, is one of Malaysia’s leading Business Process Outsources (BPO), specializing in Customer Relationship Management (CRM) and Contact Centre

&nbsp;Job Summary:
We are seeking a professional and detail-oriented Customer Service Executive (Mandarin Speaker) to support our accounting clients. This role focuses on delivering high-quality customer service by handling inquiries, providing guidance on account-related matters, and ensuring a smooth service experience. The ideal candidate has strong communication skills, understands basic accounting terms, and is passionate about delivering exceptional client support.
<h3>Key Responsibilities:</h3>
<ul>
<li>Attend to inbound calls, emails, and WhatsApp inquiries from Mandarin-speaking clients regarding accounting-related services.</li>
<li>Provide support on billing issues, document submission, payment follow-ups, and general service inquiries.</li>
<li>Liaise with internal finance or operations teams to resolve client issues in a timely and efficient manner.</li>
<li>Ensure client records and requests are updated accurately in the CRM system.</li>
<li>Build and maintain strong client relationships by providing a professional and friendly customer experience.</li>
<li>Assist in coordinating appointments, follow-ups, or clarifications related to client accounts.</li>
<li>Handle and resolve complaints effectively and escalate to the relevant department when necessary.</li>
<li>Maintain knowledge of the company’s accounting services, processes, and key compliance guidelines.</li>
<li></li>
<li></li>
<li></li>
</ul>
&nbsp;
<h3>Benefits:</h3>
<ul>
<li>Competitive basic salary with performance incentives.</li>
<li>EPF, SOCSO, and EIS contributions.</li>
<li>Training and ongoing development opportunities.</li>
<li>Supportive team environment with potential career advancement.</li>
<li>Strategic location with access to public transport (Plaza Sentral, KL). &nbsp;</li>
</ul>
Work Mode: On-site at Plaza Sentral, Kuala Lumpur &nbsp;

This job is for a Customer Service Executive who speaks Mandarin and helps clients with accounting queries. You might like this job because it offers a supportive team, career growth, and the chance to build strong client relationships!

Inbound Calls

Phone Support

Customer Service

Customer Relationship Management

 Job Summary:
We are seeking a professional and detail-oriented Customer Service Executive (Mandarin Speaker) to support our accounting clients. This role focuses on delivering high-quality customer service by handling inquiries, providing guidance on account-related matters, and ensuring a smooth service experience. The ideal candidate has strong communication skills, understands basic accounting terms, and is passionate about delivering exceptional client support.
Key Responsibilities:


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Customer Service - Mandarin

SRG Asia Pacific Sdn Bhd

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SRG Asia Pacific Sdn Bhd