Job Description

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner
   
• Handle customer complaints, issues, and feedback, ensuring prompt resolution
   
• Maintain accurate customer records and updates in the system
   
• Assist in order processing, tracking, and follow-ups
   
• Collaborate with internal teams (Sales, Operations, IT) to ensure smooth service delivery
   
• Provide product/service information and guidance to customers
   
• Prepare daily/weekly reports on customer interactions and service metrics
   
• Contribute to continuous improvement initiatives for customer experience

Job Requirements

• Diploma / Degree in Business, Communication, or related field (or equivalent experience)
   
• Minimum 1–2 years experience in customer service or client support
   
• Strong communication and interpersonal skills
   
• Ability to handle difficult situations calmly and professionally
   
• Proficient in Microsoft Office and CRM systems
   
• Team player with good problem-solving abilities
   
• Detail-oriented and customer-focused

Skills